RSC Positions
January 18, 2021
Resident Service Coordinator-
Appleton Corporation 800 Kelly Way Holyoke, MA 01040
Resident Service Coordinator positions for two locations, one in Easthampton, MA - 20 hour week, non-benefited position that may have the potential to become full time later in 2021. The second position is located in Holyoke, MA. - 40 hours, benefited position.
Both positions are Monday- Friday schedule. No weekends.
Position Summary:
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
Responsible for the coordination of health and community related services that provide quality living experience for residents in assigned properties managed by Appleton Corporation.
Essential Functions:
Building assignments are made at the discretion of management. Education and Experience Required:
Associates’ degree in Human Services, Gerontology, Social Work or 3-5 years equivalent work experience with seniors providing services in a housing environment or a social services organization.
Bilingual required for 40 hour position.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Interested parties may send resumes to Donna L. Coyle, Director of Resident Services: Dcoyle@oconnells.com or call 413-540-2741 for more information.
Appleton Corporation is committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Resident Service Coordinator-
Appleton Corporation 800 Kelly Way Holyoke, MA 01040
Resident Service Coordinator positions for two locations, one in Easthampton, MA - 20 hour week, non-benefited position that may have the potential to become full time later in 2021. The second position is located in Holyoke, MA. - 40 hours, benefited position.
Both positions are Monday- Friday schedule. No weekends.
Position Summary:
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
Responsible for the coordination of health and community related services that provide quality living experience for residents in assigned properties managed by Appleton Corporation.
Essential Functions:
- Promote and encourage the maintenance and growth of elders’/residents’ independence by teaching and empowering individuals to their highest level of functioning.
- Assist the elders/residents in accessing community services (i.e. dial-a-vans, meals-on-wheels, psychiatric counseling, home care services, and certified services).
- Periodically assist with social events for elders/residents; i.e. picnics, parties, special events, etc.
- Host health seminars and health clinics on a regular basis such as blood pressure screening, blood sugar, podiatry, nutritional, etc. to increase elder/residents awareness – utilizing necessary
professionals. - Receive resident referrals regarding lease violations and services needed to assist residents to
remain in their units and be lease compliant. - Make apartment visits to elders/residents, as necessary, to evaluate physical, mental, and
psychological status. - Facilitate support groups.
- Monitor health and well-being of all elders/residents, as required. Be involved in family contacts,
as necessary, for the purpose of resolving health-related problems of elders, when proper
authorization has been obtained. - Provide reports regarding day-to-day services, any lease violations, and activities provided.
- Attend all Appleton Corporation meetings and seminars as required. Flexibility required to assist
with related events at multiple sites as needed. - Perform all other duties as assigned.
Building assignments are made at the discretion of management. Education and Experience Required:
Associates’ degree in Human Services, Gerontology, Social Work or 3-5 years equivalent work experience with seniors providing services in a housing environment or a social services organization.
Bilingual required for 40 hour position.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Interested parties may send resumes to Donna L. Coyle, Director of Resident Services: Dcoyle@oconnells.com or call 413-540-2741 for more information.
Appleton Corporation is committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Posted 12-3-2020
Appleton Corporation - Resident Service Coordinator
5 hours week- this is a non-benefited position. However may have the opportunity to become full time.
Resident Service Coordinator position for one buildings in Easthampton, MA. Two days a week. No weekends.
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
Builds a sense of community by providing programs that engage residents and promote socialization
Resolves conflict and complex issues among residents, family members and neighbors Preserves and respects resident and applicant confidentiality.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues
Documents all interactions regarding provision of assistance to residents in AASC on Line reporting program on a weekly basis.
Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
Attends Property Management/RSC meetings and/or staff meetings as required. Enforces and adheres to company policies, rules and regulations.
Directly reports to the Director of Resident Services. However works closely with the Property Manager and other staff in the building.
Bilingual in English and dominant language of minority population in community i.e. Spanish.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required. Interested parties may send resumes to Dcoyle@oconnells.com or call 413-540-2741 for more information.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Appleton Corporation - Resident Service Coordinator
5 hours week- this is a non-benefited position. However may have the opportunity to become full time.
Resident Service Coordinator position for one buildings in Easthampton, MA. Two days a week. No weekends.
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
Builds a sense of community by providing programs that engage residents and promote socialization
Resolves conflict and complex issues among residents, family members and neighbors Preserves and respects resident and applicant confidentiality.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues
Documents all interactions regarding provision of assistance to residents in AASC on Line reporting program on a weekly basis.
Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
Attends Property Management/RSC meetings and/or staff meetings as required. Enforces and adheres to company policies, rules and regulations.
Directly reports to the Director of Resident Services. However works closely with the Property Manager and other staff in the building.
Bilingual in English and dominant language of minority population in community i.e. Spanish.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required. Interested parties may send resumes to Dcoyle@oconnells.com or call 413-540-2741 for more information.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Posted 12-3-2020
Resident Services Coordinator
Job Type: Case Management
Reports to: HRI Director of Resident Services
Organization: Wingate
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone: (617) 868-4858 x201
Position: Resident Services Coordinator for CASCAP Inc.
About CASCAP
Cascap, Inc. is committed to improving the quality of life for members of the community who are disadvantaged by poverty, disability, or age. We work to establish a foundation for a dignified and meaningful life through the provision of an array of services including the development of affordable housing, functional supports, and adaptive living skills. Clinical services are recovery focused and rehabilitative in nature. Our purpose is to help those we serve achieve optimal levels of personal autonomy and community integration. We engage in these efforts in a respectful manner keeping in mind the unique abilities and inherent worth of each member of the CASCAP community.
Wingate Management Company provides property management and resident services for all CASCAP Properties. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with Homeowner’s Rehab Inc’s Resident Services Department. Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed‐income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for households that cannot compete in Cambridge’s housing market. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. CASCAP is an affiliate of HRI.
About Residents Services
CASCAP Resident Services Program provides a menu of services tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Our Resident Service staff build strong connections with residents and assist in creating a greater sense of community at their sites.
Using a case management approach, Resident Services Coordinator works as part of the Wingate team to support improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
• Coordinate resources for residents that address key community needs: housing stability, health/wellness, community cohesion
• Build strong connections with residents throughout assigned properties;
• Establish and maintain relationships with local service providers;
• Coordinate events and programs targeting community needs in conjunction with the Wingate Property Management team;
• Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
• As needed, provide referrals homelessness prevention resources and health/wellness programs, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
• As needed, provide information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under-employment, health care, and housekeeping
• As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• Established understanding of state systems (DCF, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
• 3-5 years in housing, case management, and human services or a degree in social work or public health or a related field required
• Regular early evening hours required
Compensation: Wingate offers competitive salary and excellent benefits
Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to
jedsell-vetter@homeownersrehab.org
Resident Services Coordinator
Job Type: Case Management
Reports to: HRI Director of Resident Services
Organization: Wingate
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone: (617) 868-4858 x201
Position: Resident Services Coordinator for CASCAP Inc.
About CASCAP
Cascap, Inc. is committed to improving the quality of life for members of the community who are disadvantaged by poverty, disability, or age. We work to establish a foundation for a dignified and meaningful life through the provision of an array of services including the development of affordable housing, functional supports, and adaptive living skills. Clinical services are recovery focused and rehabilitative in nature. Our purpose is to help those we serve achieve optimal levels of personal autonomy and community integration. We engage in these efforts in a respectful manner keeping in mind the unique abilities and inherent worth of each member of the CASCAP community.
Wingate Management Company provides property management and resident services for all CASCAP Properties. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with Homeowner’s Rehab Inc’s Resident Services Department. Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed‐income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for households that cannot compete in Cambridge’s housing market. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. CASCAP is an affiliate of HRI.
About Residents Services
CASCAP Resident Services Program provides a menu of services tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Our Resident Service staff build strong connections with residents and assist in creating a greater sense of community at their sites.
Using a case management approach, Resident Services Coordinator works as part of the Wingate team to support improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
• Coordinate resources for residents that address key community needs: housing stability, health/wellness, community cohesion
• Build strong connections with residents throughout assigned properties;
• Establish and maintain relationships with local service providers;
• Coordinate events and programs targeting community needs in conjunction with the Wingate Property Management team;
• Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
• As needed, provide referrals homelessness prevention resources and health/wellness programs, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
• As needed, provide information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under-employment, health care, and housekeeping
• As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• Established understanding of state systems (DCF, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
• 3-5 years in housing, case management, and human services or a degree in social work or public health or a related field required
• Regular early evening hours required
Compensation: Wingate offers competitive salary and excellent benefits
Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to
jedsell-vetter@homeownersrehab.org
Posted 10-3-2020
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
osted 8-27-2020
The Mansfield Housing Authority is seeking a full-time (37.5 hour/week) Resident Service Coordinator/Administrative Assistant (RSC/AA) with social services and/or public housing experience. The RSC/AA is a dual-purpose position that 1. assists residents to improve their quality of life with the goals of aging in place and self-sufficiency. And 2. To provide office administrative assistance for the Mansfield Housing Authority’s state funded housing programs.
The RSC/AA will inform residents about service availability, how to apply for services and benefits, and other relevant issues. The RSC/AA helps build a sense of community among all residents living among all properties managed by the Housing Authority. The RSC/AA acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); The position requires one to work with management staff, eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues together while keeping information confidential. The RSC/AA establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies. The RSC/AA will develop and coordinate resident programs for the Elderly, Non-Elderly disabled and families, handle resident compliance issues, provide resident referrals, provide crisis intervention to residents, and respond to resident complaint or incident reports. This integral position will foster a positive, active and collaborative relationship with residents, the Housing Authority Administration, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities and representatives of the greater community. Reporting requirements will include a weekly progress report submitted to the Housing Administrator and the Executive Director. The RSC/AA will assist in the processing of applications, scheduling of appointments to assist the public through the completion of the application, will maintain the waitlists for all programs, and will process application for the determination of eligibility. It will be imperative to preserve and respect resident and applicant confidentiality. The RSC/AA develops and coordinates monthly resident programs- in collaboration with other staff and volunteers as necessary and will be responsible for the proper documentation that demonstrates participation levels in all programs and activities. This position reports directly to the Executive Director and will receive supervision from the Public Housing Coordinator as well as mentoring and guidance from the Housing Administrator.
A Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 2-5 years’ equivalent work experience assisting residents to address mental health issues and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience in Public Housing or subsidized housing.
The ideal candidate has superior interpersonal skills, documentation and report writing experience, effective written and verbal communication skills, excellent organizational ability, the ability to work independently, mediation/conflict resolution experience. The ability to work patiently in an environment which can be challenging is crucial. The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Must have a valid driver’s license and reliable vehicle to attend conferences, trainings, and meetings at other properties as required.
Salary range is $39,000.00-$43,000.00 plus a full benefits package. The position will remain open until filled. You may submit a resume with a letter of interest to the Mansfield Housing Authority, 22 Bicentennial Court, Mansfield, MA 02048 or by email sent to housingauthority@mansfieldhousing.com.
The Mansfield Housing Authority is seeking a full-time (37.5 hour/week) Resident Service Coordinator/Administrative Assistant (RSC/AA) with social services and/or public housing experience. The RSC/AA is a dual-purpose position that 1. assists residents to improve their quality of life with the goals of aging in place and self-sufficiency. And 2. To provide office administrative assistance for the Mansfield Housing Authority’s state funded housing programs.
The RSC/AA will inform residents about service availability, how to apply for services and benefits, and other relevant issues. The RSC/AA helps build a sense of community among all residents living among all properties managed by the Housing Authority. The RSC/AA acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); The position requires one to work with management staff, eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues together while keeping information confidential. The RSC/AA establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies. The RSC/AA will develop and coordinate resident programs for the Elderly, Non-Elderly disabled and families, handle resident compliance issues, provide resident referrals, provide crisis intervention to residents, and respond to resident complaint or incident reports. This integral position will foster a positive, active and collaborative relationship with residents, the Housing Authority Administration, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities and representatives of the greater community. Reporting requirements will include a weekly progress report submitted to the Housing Administrator and the Executive Director. The RSC/AA will assist in the processing of applications, scheduling of appointments to assist the public through the completion of the application, will maintain the waitlists for all programs, and will process application for the determination of eligibility. It will be imperative to preserve and respect resident and applicant confidentiality. The RSC/AA develops and coordinates monthly resident programs- in collaboration with other staff and volunteers as necessary and will be responsible for the proper documentation that demonstrates participation levels in all programs and activities. This position reports directly to the Executive Director and will receive supervision from the Public Housing Coordinator as well as mentoring and guidance from the Housing Administrator.
A Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 2-5 years’ equivalent work experience assisting residents to address mental health issues and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience in Public Housing or subsidized housing.
The ideal candidate has superior interpersonal skills, documentation and report writing experience, effective written and verbal communication skills, excellent organizational ability, the ability to work independently, mediation/conflict resolution experience. The ability to work patiently in an environment which can be challenging is crucial. The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Must have a valid driver’s license and reliable vehicle to attend conferences, trainings, and meetings at other properties as required.
Salary range is $39,000.00-$43,000.00 plus a full benefits package. The position will remain open until filled. You may submit a resume with a letter of interest to the Mansfield Housing Authority, 22 Bicentennial Court, Mansfield, MA 02048 or by email sent to housingauthority@mansfieldhousing.com.
RESIDENT SERVICE COORDINATOR
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
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Position Summary:
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
- EDUCATOR – The RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
- COMMUNITY BUILDER – The RSC recognizes the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being. The RSC helps build a sense of community among all residents living in the community.
- LIAISON – The RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
- SERVICE FACILITATOR – The RSC establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies.
- Program Development/Coordination
- Resident Compliance Issues
- Resident Referrals and Direct Assistance
- Assists in developing the Beacon Wellness Program at the property focusing on elderly/disabled residents. Coordinates Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health support, Meals Program, Home Healthcare, Cultural Arts programming, computer learning, socialization and other programming specific to the residential community.
- Assists in developing programming the addresses self-sufficiency issues such as Money Management, Parenting Skills/Support, Job Readiness and Youth Enrichment/After-School programming.
- Reports on programming in Yardi and other database formats.
- Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate.
- Acts as liaison with onsite clinic nurse (if applicable), local care providers and hospitals to ensure successful discharge from care facilities and return transition of residents to their apartments.
- Works cooperatively with residents and their families when planning for relocation to a nursing home or other long-term care facility if required.
- Documents all interactions regarding provision of assistance to residents in Yardi on a weekly basis.
- Provides crisis intervention to residents and responds to security incident reports.
- Addresses business critical functions impacting property’s net operating income (NOI) working directly with Property Manager to address and resolve lease compliance issues such as late rent, housekeeping, security, illegal activity, and unauthorized occupants.
- Resolves conflict and complex issues among residents, family members and neighbors.
- Processes Reasonable Accommodation requests for residents with disabilities.
- Participates in joint annual apartment inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apt. etc.
- Builds a sense of community by providing programs that engage residents and promote socialization.
- Fosters a positive, active and collaborative relationship with residents, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities and representatives of the greater community.
- Ensures that there is a current “Resident Resource Directory” for residents to access.
- Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
- Assists Property Manager with preparation of Quality Assurance (QA) Review as required by HUD.
- Meets with the Resident Block/Building/Floor Captains, Neighborhood Watch representatives’ and/or community police liaison on monthly basis to review site issues and review reports about any concerning activity on the property.
- Collaborates with Resident /Tenant Council organizations to increase community participation, welcoming new residents to the property.
- Attends Property Management/RSC meetings and/or staff meetings as required.
- Enforces and adheres to company policies, rules and regulations.
- Preserves and respects resident and applicant confidentiality.
- Develops and coordinates monthly resident programs- in collaboration with other staff and volunteers as necessary.
- Ensures that Service Agreements and Certificates of Insurance (COI’s) are in place for provision of services and programming by outside providers and vendors.
- Collaborates with Connected Living-computer access program for seniors (i.e. monthly calls, integrating Connected Living with all wellness activities, monthly calendar, and surveys)
- Creates monthly calendar and property newsletter with input from PM and other staff as required.
- Provides documentation that demonstrates participation levels in all programs and activities.
- Evaluates program impact through use of pre- and post- surveys, testing and other methods as may be useful to the evaluation process.
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
- Superior interpersonal skills
- Documentation and report writing experience
- Effective written and verbal communication skills
- Superior organizational ability
- Ability to work independently
- Crisis intervention skills
- Mediation/Conflict resolution skills
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Posted July 9, 2020
Position Title: Resident Services Coordinator, Brighton Campus
Reports To: Director of Resident Services
__________________________________________________________________________________________
Job Description
BACKGROUND
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse resident as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being; and we engage with the broader community through our Village Center program. We have four campuses in metropolitan Boston and plans for additional housing for older adults in the near future.
GENERAL SUMMARY
The Resident Services Coordinator provides individual residents and their families with support to access social services, assists in resolving tenancy problems and follows up on resident issues as determined by the Resident Services Director. This position includes development of contacts with service providers and agencies for resident referrals, participation in periodic resident assessments for identifying social, psychological, cognitive and physical capabilities, and participation in discharge planning for residents leaving hospital or rehab prior to returning to their residence.
ESSENTIAL JOB FUNCTIONS*
OTHER DUTIES AND RESPONSIBILITIES
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
SUPERVISORY RESPONSIBILITY
WORKING CONDITIONS/PHYSICAL DEMANDS
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
2Life Communities is an Equal Opportunity Employer. We are committed to inclusive excellence and strives to create the finest affordable housing in the world through the collaboration of diverse, talented individuals. We encourage women, people of color, and applicants from the LGBTQI+ community to apply.
Qualified candidates should forward a cover letter and resume to hr_jobs@2lifecommunities.org. For further information about 2Life Communities, see our website at www.2lifecommunities.org.
Position Title: Resident Services Coordinator, Brighton Campus
Reports To: Director of Resident Services
__________________________________________________________________________________________
Job Description
BACKGROUND
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse resident as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being; and we engage with the broader community through our Village Center program. We have four campuses in metropolitan Boston and plans for additional housing for older adults in the near future.
GENERAL SUMMARY
The Resident Services Coordinator provides individual residents and their families with support to access social services, assists in resolving tenancy problems and follows up on resident issues as determined by the Resident Services Director. This position includes development of contacts with service providers and agencies for resident referrals, participation in periodic resident assessments for identifying social, psychological, cognitive and physical capabilities, and participation in discharge planning for residents leaving hospital or rehab prior to returning to their residence.
ESSENTIAL JOB FUNCTIONS*
- Works in conjunction with Resident Services Director and Resident Services Team to identify and meet residents’ needs:
- Conduct periodic (initial, quarterly, annual) assessments of residents’ social, psychological, cognitive and physical status and develop a plan to address needs.
- Participate in Housing and Health Care Integration Initiatives.
- Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
- Respond to resident emergency calls with other staff (during scheduled work hours).
- Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community.
- Advocate on behalf of residents for adequate, timely, and cost effective provision of services; meet with service providers as needed.
- Work with residents to resolve conflicts and engage supportive services as needed.
- Maintain communication with Resident Services Director, Resident Services Team and Site Staff to ensure understanding and consistency in staff-resident relationships.
- Act as a liaison between community agencies, service providers, and residents.
- Pursue avenues for additional services through private, local, state, and federal sources.
- Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers and families; provide information to Resident Services Director as needed for HUD and other reporting, and update 2Life Communities database regularly.
- Coordinate care across medical providers for residents who request that support, and participate in discharge planning with residents, families and hospital or rehab team to ensure a safe transition back to home with necessary services in place.
- Assist residents in building informal and formal support networks among themselves and with community organizations.
- Collaborates with 2Life Communities Fitness/Wellness Director on falls prevention and similar initiatives.
OTHER DUTIES AND RESPONSIBILITIES
- Work in conjunction with Resident Services Director and Resident Services Team on 2Life Communities initiatives, including but not limited to care coordination, housing and health care integration, logic models, and database implementation.
- Assist and support Group Services Coordinator with resident programs as needed.
- Support staff and/or residents at other 2Life Communities locations with issues requiring clinical expertise on an as needed basis.
- Other duties as assigned by the Director of Resident Services.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Masters or Baccalaureate Degree, with concentration in Social Work, Gerontology, or other related fields. MSW/LCSW preferred.
- Resident Services Coordinator Certification or willingness to attain this within the first year of employment.
- Excellent problem solving skills.
- Excellent verbal and written communication skills.
- Expertise in working with older adults, understanding of healthy aging process and dementia. Experience working with older adults in senior living or human services organization preferred.
- Must enjoy working with older adults, and demonstrate an understanding of and interest in working with multi-cultural groups.
- High level of computer literacy, including Microsoft Office products, database software, interface with visual and audio equipment and internet.
- Collaborative work style; ability to work independently and as part of a team.
- Bilingual required: Written and verbal English, Cantonese and Mandarin
SUPERVISORY RESPONSIBILITY
- None
WORKING CONDITIONS/PHYSICAL DEMANDS
- Normal office environment.
- Ability to walk throughout the building.
- Schedule based on the needs of the organization
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
2Life Communities is an Equal Opportunity Employer. We are committed to inclusive excellence and strives to create the finest affordable housing in the world through the collaboration of diverse, talented individuals. We encourage women, people of color, and applicants from the LGBTQI+ community to apply.
Qualified candidates should forward a cover letter and resume to hr_jobs@2lifecommunities.org. For further information about 2Life Communities, see our website at www.2lifecommunities.org.
Posted 5-5-2020
The Webster Housing Authority employs a Resident Services Coordinator (RSC) for its 72-unit state-aided housing program at Golden Heights I serving both elderly and disabled residents. This is a three- year grant-funded position with the possibility of expansion through federal funding.
It’s the responsibility of the RSC to ensure that the needs of the residents are balanced with priorities and standards of the housing authority by collaborating with WHA staff and others in the community. The RSC will assess the needs of residents: identify programs, opportunities and services that will benefit the need of the population served. The RSC is required to maintain and report data. Successful candidate must retain a valid driver’s license as this position requires travel throughout the service area along with periodic trainings.
A combination of education and experience that encompasses knowledge of community resources and service agencies is required. An ability to work with and motivate a diverse resident population in a non-traditional human services setting is also highly desirable. The successful candidate will have excellent written and verbal skills, the ability to maintain reporting requirements, and computer experience in Microsoft Office products. Qualified candidates are expected to have an Associates or Bachelor’s degree in a related field, Social Services, or a minimum of two years’ experience in social service programs, preferably residential.
This part-time position requires 18 hours per week offering a salary commensurate with experience up to $30,000/year. A complete job description is available upon request from the email below. Please submit a resume along with letter of interest to Webster Housing Authority 10 Golden Heights Webster, MA 01570 Attn: Executive Director or via email to paula.wha@onecommail.com. WHA is an equal opportunity employer.
The Webster Housing Authority employs a Resident Services Coordinator (RSC) for its 72-unit state-aided housing program at Golden Heights I serving both elderly and disabled residents. This is a three- year grant-funded position with the possibility of expansion through federal funding.
It’s the responsibility of the RSC to ensure that the needs of the residents are balanced with priorities and standards of the housing authority by collaborating with WHA staff and others in the community. The RSC will assess the needs of residents: identify programs, opportunities and services that will benefit the need of the population served. The RSC is required to maintain and report data. Successful candidate must retain a valid driver’s license as this position requires travel throughout the service area along with periodic trainings.
A combination of education and experience that encompasses knowledge of community resources and service agencies is required. An ability to work with and motivate a diverse resident population in a non-traditional human services setting is also highly desirable. The successful candidate will have excellent written and verbal skills, the ability to maintain reporting requirements, and computer experience in Microsoft Office products. Qualified candidates are expected to have an Associates or Bachelor’s degree in a related field, Social Services, or a minimum of two years’ experience in social service programs, preferably residential.
This part-time position requires 18 hours per week offering a salary commensurate with experience up to $30,000/year. A complete job description is available upon request from the email below. Please submit a resume along with letter of interest to Webster Housing Authority 10 Golden Heights Webster, MA 01570 Attn: Executive Director or via email to paula.wha@onecommail.com. WHA is an equal opportunity employer.
Posted June 2, 2020
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking an experienced Resident Service Coordinator (RSC) for Fresh Pond Apartments, Cambridge. The right candidate should share our goal in making a difference in our residents’ lives and improving their quality of life. The position will be responsible for connecting residents with needed services, sponsoring education & wellness programs and working closely with the management team in providing an environment where the resident of our community thrives.
The RSC will connect residents to services through intake, education (services available and application procedures) and referrals to service providers in the general community. These services may include, but are not limited to, home health aides, financial assistance, counseling (mental health and substance abuse), job search/training, general education and food assistance.
The RSC will establish and maintain on-site wellness programs and relationships with agencies and service providers in the community who provide direct services to residents. The RSC will work with the property manager and maintenance team to assist residents in crisis situations or difficult situations. In addition, the RSC will serve as a liaison between residents and property management staff.
The Resident Service Coordinator maintains resident confidentiality and complies with a strict code of ethics. The RSC is expected to produces clearly written files, reports, emails and newsletters. A BS in Social Work or significant work-related experience is a must.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
The Schochet Companies has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management.
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking an experienced Resident Service Coordinator (RSC) for Fresh Pond Apartments, Cambridge. The right candidate should share our goal in making a difference in our residents’ lives and improving their quality of life. The position will be responsible for connecting residents with needed services, sponsoring education & wellness programs and working closely with the management team in providing an environment where the resident of our community thrives.
The RSC will connect residents to services through intake, education (services available and application procedures) and referrals to service providers in the general community. These services may include, but are not limited to, home health aides, financial assistance, counseling (mental health and substance abuse), job search/training, general education and food assistance.
The RSC will establish and maintain on-site wellness programs and relationships with agencies and service providers in the community who provide direct services to residents. The RSC will work with the property manager and maintenance team to assist residents in crisis situations or difficult situations. In addition, the RSC will serve as a liaison between residents and property management staff.
The Resident Service Coordinator maintains resident confidentiality and complies with a strict code of ethics. The RSC is expected to produces clearly written files, reports, emails and newsletters. A BS in Social Work or significant work-related experience is a must.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
The Schochet Companies has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management.
Donna Coyle
Email: dcoyle@oconnells.com
Email: dcoyle@oconnells.com
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