RSC Positions
Posted 2/16/21 RESIDENT SERVICE DIRECTOR
REVERE HOUSING AUTHORITY
Position Purpose: Develop, coordinate, implement and evaluate all program functions of the Revere Housing Authority (RHA)
Reports to: Executive Director
Positions Supervised: Mixed Population Coordinator; Interns/Volunteers
Salary: $55,000-$60,000
Primary Responsibilities:
Program
Knowledge, Skills and Abilities:
Ideal candidate will have at a minimum a B.A. in management, (Master’s Preferred) social work, education or related fields. Relevant experience can be substituted for education.
Contact Information: Please submit a cover letter and resume to Carlos Lopez, Executive Director,
Revere Housing Authority, 70 Cooledge Street, Revere, MA 02151. For further details please go to the following www.revereha.com RHA is an Equal Opportunity Employer/Affirmation Action Employer
REVERE HOUSING AUTHORITY
Position Purpose: Develop, coordinate, implement and evaluate all program functions of the Revere Housing Authority (RHA)
Reports to: Executive Director
Positions Supervised: Mixed Population Coordinator; Interns/Volunteers
Salary: $55,000-$60,000
Primary Responsibilities:
Program
- Develop and implement a year-round program schedule to include scheduling of programs for all residents at the RHA State and Federal Properties
- Develop and implement comprehensive program activities in the areas of technology, ESL, education, employment, academic achievement, social/recreational, health, arts/culture, leadership development, substance abuse education and prevention, civic engagement, and economic development for the continuum of ages that utilize the center.
- Plan and implement activities year-round, including school vacation weeks, summer, holidays, etc.
- Work to market all programs via newsletter, newspaper, flyers, and cable as needed.
- Help identify, develop and coordinate implementation of programs at the RHA through community.
- Identify individual, family and community service needs of residents and offer appropriate referrals
- Developing strategies to link residents with needed programs, including assisting them to overcome various barriers that might impede access to those services
- Identifying additional resource and funding opportunities to respond to emerging needs and interests of residents
- Manage all aspects of the Family Self-Sufficiency (FSS) program including home-ownership program and completion of annual application and grant renewal process
- Maintain accurate records and contact information for all participants, including children and adults.
- Prepare and submit monthly (program, events, demographics) reports to the Center Director.
- Attend and participate in networking opportunities that will enhance and further the mission and purpose of the RHA.
- Work to prepare activity room for events, to include table set-up, hosting, food preparation, clean up before and after the event.
- Submit expense requests to the Center Director, submit all receipts in a timely manner to the Center Director for monthly reconciliation.
- Positively promote the RHA in the community and within the complex.
Knowledge, Skills and Abilities:
- Effective communicator with ability to engage a range of stakeholders in writing and verbally.
- Ability to plan, organize and facilitate the scheduling of multiple programs and providers.
- Experience writing grants and seeking grant funding opportunities a plus.
- Able to motivate individuals and groups to actively participate and take leadership in efforts to increase self-determination.
- Able to accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
- Able to effectively facilitate meetings and community gatherings.
- Must demonstrate a high level of verbal, writing and listening skills.
Ideal candidate will have at a minimum a B.A. in management, (Master’s Preferred) social work, education or related fields. Relevant experience can be substituted for education.
- Experience working in community partnerships and organizations on projects that require multi-agency coordination.
- Knowledge of the Boston/ Suffolk County area community a plus.
- Knowledge and experience working with organizations serving the following populations: youth, families, seniors, immigrants, unemployed, people with substance use, mental health related issues, physical and learning disabilities.
Contact Information: Please submit a cover letter and resume to Carlos Lopez, Executive Director,
Revere Housing Authority, 70 Cooledge Street, Revere, MA 02151. For further details please go to the following www.revereha.com RHA is an Equal Opportunity Employer/Affirmation Action Employer
Posted 2/16/21 MIXED POPULATION COORDINATOR
REVERE HOUSING AUTHORITY
The Mixed Population Coordinator duties include, but are not limited to the following:
Essential Duties
MSW/Licensed Social Worker required, plus 5 years progressively responsible work in health and social services or other advocacy fields. This is a part-time position; up to 18 hours per week.
How to Apply
Cover letter, resume and three (3) professional references to: Carlos A. Lopez, Executive Director, Revere Housing Authority 70 Cooledge Street Revere, MA 02151. Accepting resumes until position filled. RHA is an equal opportunity/ Affirmative Action Employer.
REVERE HOUSING AUTHORITY
The Mixed Population Coordinator duties include, but are not limited to the following:
Essential Duties
- Provide RHA senior and young disabled residents with crisis intervention and substance abuse counseling;
- Coordinate educational, vocational, health and social programs;
- Refer individuals to crisis intervention programs; Coordinate home care for the elderly and young disabled; Monitor delivery of on-site services;
- Conduct regular meetings with residents to assess needs including wellness visits;
- Establishes community contacts to help those in need;
- Organizes events with residents including the summer outing event;
- Assists the Housing Management Department with resident concerns/issues;
- Reports to the Director of Housing Management
- Other duties as needed.
MSW/Licensed Social Worker required, plus 5 years progressively responsible work in health and social services or other advocacy fields. This is a part-time position; up to 18 hours per week.
How to Apply
Cover letter, resume and three (3) professional references to: Carlos A. Lopez, Executive Director, Revere Housing Authority 70 Cooledge Street Revere, MA 02151. Accepting resumes until position filled. RHA is an equal opportunity/ Affirmative Action Employer.
January 18, 2021
Resident Service Coordinator-
Appleton Corporation 800 Kelly Way Holyoke, MA 01040
Resident Service Coordinator positions for two locations, one in Easthampton, MA - 20 hour week, non-benefited position that may have the potential to become full time later in 2021. The second position is located in Holyoke, MA. - 40 hours, benefited position.
Both positions are Monday- Friday schedule. No weekends.
Position Summary:
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
Responsible for the coordination of health and community related services that provide quality living experience for residents in assigned properties managed by Appleton Corporation.
Essential Functions:
Building assignments are made at the discretion of management. Education and Experience Required:
Associates’ degree in Human Services, Gerontology, Social Work or 3-5 years equivalent work experience with seniors providing services in a housing environment or a social services organization.
Bilingual required for 40 hour position.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Interested parties may send resumes to Donna L. Coyle, Director of Resident Services: Dcoyle@oconnells.com or call 413-540-2741 for more information.
Appleton Corporation is committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Resident Service Coordinator-
Appleton Corporation 800 Kelly Way Holyoke, MA 01040
Resident Service Coordinator positions for two locations, one in Easthampton, MA - 20 hour week, non-benefited position that may have the potential to become full time later in 2021. The second position is located in Holyoke, MA. - 40 hours, benefited position.
Both positions are Monday- Friday schedule. No weekends.
Position Summary:
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
Responsible for the coordination of health and community related services that provide quality living experience for residents in assigned properties managed by Appleton Corporation.
Essential Functions:
- Promote and encourage the maintenance and growth of elders’/residents’ independence by teaching and empowering individuals to their highest level of functioning.
- Assist the elders/residents in accessing community services (i.e. dial-a-vans, meals-on-wheels, psychiatric counseling, home care services, and certified services).
- Periodically assist with social events for elders/residents; i.e. picnics, parties, special events, etc.
- Host health seminars and health clinics on a regular basis such as blood pressure screening, blood sugar, podiatry, nutritional, etc. to increase elder/residents awareness – utilizing necessary
professionals. - Receive resident referrals regarding lease violations and services needed to assist residents to
remain in their units and be lease compliant. - Make apartment visits to elders/residents, as necessary, to evaluate physical, mental, and
psychological status. - Facilitate support groups.
- Monitor health and well-being of all elders/residents, as required. Be involved in family contacts,
as necessary, for the purpose of resolving health-related problems of elders, when proper
authorization has been obtained. - Provide reports regarding day-to-day services, any lease violations, and activities provided.
- Attend all Appleton Corporation meetings and seminars as required. Flexibility required to assist
with related events at multiple sites as needed. - Perform all other duties as assigned.
Building assignments are made at the discretion of management. Education and Experience Required:
Associates’ degree in Human Services, Gerontology, Social Work or 3-5 years equivalent work experience with seniors providing services in a housing environment or a social services organization.
Bilingual required for 40 hour position.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Interested parties may send resumes to Donna L. Coyle, Director of Resident Services: Dcoyle@oconnells.com or call 413-540-2741 for more information.
Appleton Corporation is committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Posted 12-3-2020
Appleton Corporation - Resident Service Coordinator
5 hours week- this is a non-benefited position. However may have the opportunity to become full time.
Resident Service Coordinator position for one buildings in Easthampton, MA. Two days a week. No weekends.
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
Builds a sense of community by providing programs that engage residents and promote socialization
Resolves conflict and complex issues among residents, family members and neighbors Preserves and respects resident and applicant confidentiality.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues
Documents all interactions regarding provision of assistance to residents in AASC on Line reporting program on a weekly basis.
Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
Attends Property Management/RSC meetings and/or staff meetings as required. Enforces and adheres to company policies, rules and regulations.
Directly reports to the Director of Resident Services. However works closely with the Property Manager and other staff in the building.
Bilingual in English and dominant language of minority population in community i.e. Spanish.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required. Interested parties may send resumes to Dcoyle@oconnells.com or call 413-540-2741 for more information.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Appleton Corporation - Resident Service Coordinator
5 hours week- this is a non-benefited position. However may have the opportunity to become full time.
Resident Service Coordinator position for one buildings in Easthampton, MA. Two days a week. No weekends.
RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
Builds a sense of community by providing programs that engage residents and promote socialization
Resolves conflict and complex issues among residents, family members and neighbors Preserves and respects resident and applicant confidentiality.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues
Documents all interactions regarding provision of assistance to residents in AASC on Line reporting program on a weekly basis.
Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
Attends Property Management/RSC meetings and/or staff meetings as required. Enforces and adheres to company policies, rules and regulations.
Directly reports to the Director of Resident Services. However works closely with the Property Manager and other staff in the building.
Bilingual in English and dominant language of minority population in community i.e. Spanish.
Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required. Interested parties may send resumes to Dcoyle@oconnells.com or call 413-540-2741 for more information.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Posted 12-3-2020
Resident Services Coordinator
Job Type: Case Management
Reports to: HRI Director of Resident Services
Organization: Wingate
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone: (617) 868-4858 x201
Position: Resident Services Coordinator for CASCAP Inc.
About CASCAP
Cascap, Inc. is committed to improving the quality of life for members of the community who are disadvantaged by poverty, disability, or age. We work to establish a foundation for a dignified and meaningful life through the provision of an array of services including the development of affordable housing, functional supports, and adaptive living skills. Clinical services are recovery focused and rehabilitative in nature. Our purpose is to help those we serve achieve optimal levels of personal autonomy and community integration. We engage in these efforts in a respectful manner keeping in mind the unique abilities and inherent worth of each member of the CASCAP community.
Wingate Management Company provides property management and resident services for all CASCAP Properties. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with Homeowner’s Rehab Inc’s Resident Services Department. Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed‐income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for households that cannot compete in Cambridge’s housing market. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. CASCAP is an affiliate of HRI.
About Residents Services
CASCAP Resident Services Program provides a menu of services tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Our Resident Service staff build strong connections with residents and assist in creating a greater sense of community at their sites.
Using a case management approach, Resident Services Coordinator works as part of the Wingate team to support improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
• Coordinate resources for residents that address key community needs: housing stability, health/wellness, community cohesion
• Build strong connections with residents throughout assigned properties;
• Establish and maintain relationships with local service providers;
• Coordinate events and programs targeting community needs in conjunction with the Wingate Property Management team;
• Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
• As needed, provide referrals homelessness prevention resources and health/wellness programs, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
• As needed, provide information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under-employment, health care, and housekeeping
• As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• Established understanding of state systems (DCF, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
• 3-5 years in housing, case management, and human services or a degree in social work or public health or a related field required
• Regular early evening hours required
Compensation: Wingate offers competitive salary and excellent benefits
Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to
jedsell-vetter@homeownersrehab.org
Resident Services Coordinator
Job Type: Case Management
Reports to: HRI Director of Resident Services
Organization: Wingate
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone: (617) 868-4858 x201
Position: Resident Services Coordinator for CASCAP Inc.
About CASCAP
Cascap, Inc. is committed to improving the quality of life for members of the community who are disadvantaged by poverty, disability, or age. We work to establish a foundation for a dignified and meaningful life through the provision of an array of services including the development of affordable housing, functional supports, and adaptive living skills. Clinical services are recovery focused and rehabilitative in nature. Our purpose is to help those we serve achieve optimal levels of personal autonomy and community integration. We engage in these efforts in a respectful manner keeping in mind the unique abilities and inherent worth of each member of the CASCAP community.
Wingate Management Company provides property management and resident services for all CASCAP Properties. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with Homeowner’s Rehab Inc’s Resident Services Department. Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed‐income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for households that cannot compete in Cambridge’s housing market. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. CASCAP is an affiliate of HRI.
About Residents Services
CASCAP Resident Services Program provides a menu of services tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Our Resident Service staff build strong connections with residents and assist in creating a greater sense of community at their sites.
Using a case management approach, Resident Services Coordinator works as part of the Wingate team to support improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
• Coordinate resources for residents that address key community needs: housing stability, health/wellness, community cohesion
• Build strong connections with residents throughout assigned properties;
• Establish and maintain relationships with local service providers;
• Coordinate events and programs targeting community needs in conjunction with the Wingate Property Management team;
• Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
• As needed, provide referrals homelessness prevention resources and health/wellness programs, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
• As needed, provide information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under-employment, health care, and housekeeping
• As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• Established understanding of state systems (DCF, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
• 3-5 years in housing, case management, and human services or a degree in social work or public health or a related field required
• Regular early evening hours required
Compensation: Wingate offers competitive salary and excellent benefits
Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to
jedsell-vetter@homeownersrehab.org
Posted 10-3-2020
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
RESIDENT SERVICE COORDINATOR
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
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Position Summary:
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
- EDUCATOR – The RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
- COMMUNITY BUILDER – The RSC recognizes the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being. The RSC helps build a sense of community among all residents living in the community.
- LIAISON – The RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
- SERVICE FACILITATOR – The RSC establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies.
- Program Development/Coordination
- Resident Compliance Issues
- Resident Referrals and Direct Assistance
- Assists in developing the Beacon Wellness Program at the property focusing on elderly/disabled residents. Coordinates Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health support, Meals Program, Home Healthcare, Cultural Arts programming, computer learning, socialization and other programming specific to the residential community.
- Assists in developing programming the addresses self-sufficiency issues such as Money Management, Parenting Skills/Support, Job Readiness and Youth Enrichment/After-School programming.
- Reports on programming in Yardi and other database formats.
- Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate.
- Acts as liaison with onsite clinic nurse (if applicable), local care providers and hospitals to ensure successful discharge from care facilities and return transition of residents to their apartments.
- Works cooperatively with residents and their families when planning for relocation to a nursing home or other long-term care facility if required.
- Documents all interactions regarding provision of assistance to residents in Yardi on a weekly basis.
- Provides crisis intervention to residents and responds to security incident reports.
- Addresses business critical functions impacting property’s net operating income (NOI) working directly with Property Manager to address and resolve lease compliance issues such as late rent, housekeeping, security, illegal activity, and unauthorized occupants.
- Resolves conflict and complex issues among residents, family members and neighbors.
- Processes Reasonable Accommodation requests for residents with disabilities.
- Participates in joint annual apartment inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apt. etc.
- Builds a sense of community by providing programs that engage residents and promote socialization.
- Fosters a positive, active and collaborative relationship with residents, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities and representatives of the greater community.
- Ensures that there is a current “Resident Resource Directory” for residents to access.
- Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
- Assists Property Manager with preparation of Quality Assurance (QA) Review as required by HUD.
- Meets with the Resident Block/Building/Floor Captains, Neighborhood Watch representatives’ and/or community police liaison on monthly basis to review site issues and review reports about any concerning activity on the property.
- Collaborates with Resident /Tenant Council organizations to increase community participation, welcoming new residents to the property.
- Attends Property Management/RSC meetings and/or staff meetings as required.
- Enforces and adheres to company policies, rules and regulations.
- Preserves and respects resident and applicant confidentiality.
- Develops and coordinates monthly resident programs- in collaboration with other staff and volunteers as necessary.
- Ensures that Service Agreements and Certificates of Insurance (COI’s) are in place for provision of services and programming by outside providers and vendors.
- Collaborates with Connected Living-computer access program for seniors (i.e. monthly calls, integrating Connected Living with all wellness activities, monthly calendar, and surveys)
- Creates monthly calendar and property newsletter with input from PM and other staff as required.
- Provides documentation that demonstrates participation levels in all programs and activities.
- Evaluates program impact through use of pre- and post- surveys, testing and other methods as may be useful to the evaluation process.
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
- Superior interpersonal skills
- Documentation and report writing experience
- Effective written and verbal communication skills
- Superior organizational ability
- Ability to work independently
- Crisis intervention skills
- Mediation/Conflict resolution skills
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Donna Coyle
Email: dcoyle@oconnells.com
Email: dcoyle@oconnells.com
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