Positions
Posted May 4, 2022
Resident Services Coordinator (Bi-Lingual)
Metro West Collaborative Development (Metro West CD) seeks a full-time Resident Services
Coordinator to lead and develop its in-house Resident Services Program. S/he will work closely with
the Executive Director and other staff to support the residents of our affordable housing
developments.
The Organization
Metro West CD is a non-profit development corporation formed in 1991 to address the shrinking supply of affordable housing in communities west of Boston. Our CDC is involved in many facets of affordable housing: development, management, advocacy, public policy, affirmative marketing, eligibility certification and housing search assistance. Metro West CD has developed 117 units of affordable housing to date (in Watertown, Medway, Newton, and Norwell), has an additional 44 units in construction in Medway, and an additional 83 units in predevelopment in Hudson and Newton.
We are a small, collaborative team that works hard to meet the needs of the communities we serve, yet our organizational culture encourages and values work life balance. For more information on our work, please visit www.metrowestcd.org.
The Position
We are seeking a detail-oriented self-starter to join our small team of affordable housing professionals. The Resident Service Coordinator (RSC) assists residents of Metro West CD’s properties in maintaining successful tenancies by fostering a sense of community through useful and engaging programming and creating and/or referring them to services as appropriate. The Resident Services Coordinator will develop, manage, and offer programs and services that support stable tenancies and serve children, adults and seniors living in Metro West CD properties. In addition to direct teamwork with fellow Metro West CD staff, the RSC will coordinate with property management staff and community partners.
Responsibilities include:
Resident Services Coordination
- Orients new tenants with property management staff
- Facilitates connections in the community and/or referrals as necessary
- Convenes neighborhood community-building activities
- Attends Property Management meetings
- Ensures that there is a current “Resident Resource Directory” for residents in each of our communities
- Creates monthly calendar and property newsletter with input from Property Manager and other staff
- Provides crisis intervention to residents as needed
- Participates in joint annual apartment inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apartment, etc.
Metro West CD Housing Programs
– Assists Housing Programs Manager with housing clinics and administration of and translation services for WATCH CDC / Newton Wellesley Hospital grant
– Assists with Emergency Rental Assistance Programs as needed
– Assists with Affirmative Fair Housing Plan review and lotteries as needed
– Participate in ongoing racial equity trainings with Metro West CD staff
Program Implementation & Evaluation
- Consistently tracks and measures programs and progress
- Coordinates with property management staff to review and implements Resident Services Plans and Eviction Prevention Plans
- Documents resident outcomes and stories for grant proposals, reports, and social media
Our Ideal Candidate
Our ideal candidate will be passionate about affordable housing in smaller and suburban communities and interested in growing with a regional-scale nonprofit. S/he will be a flexible hands-on team player who brings experience working with lower income populations. We seek an enthusiastic and creative problem solver, who demonstrates commitment to our mission and the communities we serve.
Desired Qualifications and Skills:
- Bilingual (Spanish/English) strongly preferred
- Background in providing and facilitating social services.
- Knowledge of affordable housing marketing and fair housing compliance
- Knowledge of mental health, addictions, family issues, youth development, multicultural issues, and elderly service delivery systems.
- Experience developing and implementing service plans
- Experience facilitating group events/activities
- Strong interpersonal skills; experience with diverse populations
- Ability to work independently as well as collaboratively
- Excellent organizational and time management skills
- Effective written and verbal communication skills
- Strong Microsoft Office skills including use of Excel; knowledge of Salesforce a plus
- Ability to work occasional evenings or weekends
- Ability to be regularly on site in Norwell, Medway, Newton, and Watertown
- A strong work ethic, a good sense of humor, and a commitment to social justice
- Bachelor’s Degree preferred in Social Work/Human Services, and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families.
Salary and Benefits
Work Schedule: Monday- Friday office hours (generally 9-5). Occasional evening and weekend hours may be required. This is a full-time position, although we would consider a less-than full time schedule for highly qualified applicants.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings, and meetings at other properties as required.
Benefits: Metro West CD offers a competitive benefits package that includes health care, dental and vision insurance, 401k, paid sick and vacation time, remote work opportunities, and professional development opportunities. To Apply
Resume and cover letter should be sent to: Caitlin Madden, Executive Director at caitlin@metrowestcd.org.
Applications will be accepted until the position is filled. Metro West CD is an Equal Opportunity and Affirmative Action Employer. We encourage applications from candidates from diverse backgrounds and cultures.
Posted May 2, 2022 POSITION: Resident Services Coordinator
REPORTS TO: Property Manager
PRINCIPLE FUNCTION: Identify, develop, initiate, and coordinate the resources needed by residents to maintain tenancy, encourage independence, and generally enhance the quality of life of residents in the housing community, in collaboration with Cornerstone Corporation policies.
DUTIES AND RESPONSIBILITIES:
1. Develop orientation program for new residents.
2. Develop in-home services program such as chore services, homemaker, and transportation, as indicated by the needs of residents.
3. Provide coordination and support for on-site social programming and health promotion by organizing periodic program sessions and other special events as desired by the resident population.
4. Work with volunteer agencies to recruit volunteers to assist the residents.
5. Conduct needs assessments for residents; refer residents with case management and/or health needs to appropriate programs and services.
6. Work with residents to identify and prioritize their service needs and develop alternative strategies for meeting these needs.
7. Develop an inventory of local health, social service and community resources for use by residents, families and caregivers. Assist them in maximizing these resources.
8. Work with Management staff to assist residents with lease violation issues and maintain
confidential documentation of such issues.
9. Assist residents with filling out forms.
10. Work with Management staff to assist with processing of Reasonable Accommodation requests.
11. Initiate and maintain a close working relationship with local resources; information sharing, mutual consultation, joint planning and adjustments, joint problem solving.
12. Prepare monthly newsletter and other resident correspondence to publicize services/activities.
14. Plan and participate in weekly activities/trips.
15. Locate funding for resident services program.
16. Recruit and supervise adult volunteers.
17. Develop a working relationship with community resources which could enhance the development.
18. Process tenant complaints, issues and concerns. Conduct tenant mediation/conferences.
19. Assist with annual inspection process and follow-up on Resident issues that are identified.
20. Assist with Recertifications as requested by Management.
21. Establish and monitor goals of Resident Services Program. Develop new programs as required
as a result of evaluation of response and effectiveness of services.
22. Attend required training in order to achieve/maintain certification.
23. All other related duties as deemed necessary by the Property Manager.
24. All employees have the responsibility of performing their work in a safe and efficient manner. Employees must be responsible for observing all company safety rules, report unsafe conditions and all incidents to their supervisor.
QUALIFICATIONS:
- BA in human services field.
- Two years experience working with elder/youth populations in resident services, social work or case management.
- Good organizational, communication (both oral and written), and planning skills, creative thinking.
- Personable and able to work with and understand the problems and attitudes of a varied resident population.
- Ability to communicate well with residents.
- Demonstrated knowledge of disability issues, including HUD 504 and ADA compliance.
POSITION CONTENT
This job description is not intended to be and should not be construed as an all inclusive list of the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position, activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
Mae Mattero, Property Manager Sherwood Village, 145 Mill St., Natick, Ma 01760, Phone: 508-651-181, Fax: 508-651-3333, Email: mmattero@cornerstonecorporation.net
Posted April 22, 2022
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking a Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company is an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Riverside Towers is a 200-unit low-income elderly/disabled apartment community in Medford, MA. Duties/Skills include but not limited to: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the community thrive and residents age safely in place.
Team player with a BS in Social Work or related field and/or 2-3 years experience in social services delivery with senior citizens and nonelderly disabled. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
Posted February 22, 2022
Fenway Community Development Corporation
Senior Resident Services Coordinator – Job Description
Fenway Community Development Corporation (Fenway CDC) seeks a Senior Resident Services Coordinator
(Senior RSC) to lead and develop its in-house Resident Services Program. The Senior RSC will report
to the Director of Community Programs and work closely with the Community Programs Department to
oversee support the residents of 395 units of Fenway CDC’s growing affordable housing portfolio.
Fenway CDC is a non-profit membership organization that develops affordable housing and works to
achieve greater residential stability and diversity in the Fenway neighborhood. We work to keep the
Fenway diverse, sustainable, and open to everyone by creating and protecting housing for low- and
moderate-income households, including families and elders; strengthening residents’ ability to
shape the community’s future through organizing, advocacy, and planning; connecting households with
services and resources that can help them thrive; and promoting the Fenway’s character as a
residential district with a unique mix of businesses, academic, cultural and medical institutions,
and grassroots artistic and cultural activity.
The Senior Resident Services Coordinator will develop, manage and deliver programs and amenities
that support stable tenancies and serve children, adults and seniors living in Fenway CDC
properties. The Senior RSC will seek continuous improvement of services, and will serve as a
conduit for connecting residents to support and programs. This will be a mobile position that will
require regular onsite hours at Fenway CDC’s properties. In addition to direct teamwork with fellow
Fenway CDC staff, the Senior RSC will coordinate with property management staff and community
partners.
Essential Responsibilities:
Resident Services/Individual Assistance
• Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services available.
• Provide information and support in accessing local service resources; build relationships to support their needs and goals.
• Identify, assess, select, and provide supportive linkages with partnership referrals and local service agencies, with support from the Director of Community Programs as appropriate.
• Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
Resident Community Building
• Organize and facilitate Building Captains and Resident Steering Committee meetings; problem solve with residents when appropriate.
• Support resident leadership and empowerment.
• Develop effective communication tools and methods to inform residents of tenant training, education and resources.
• Coordinate with property management; help set a tone of inclusion and non-discrimination in the resident community.
• Recruit residents to attend Fenway CDC sponsored programs and services (workforce development, health and wellness, financial stability, food access, community engagement).
• Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
• Develop partnerships with existing organizations and programs to offer new programs & events when possible.
Program Implementation & Evaluation
• Consistently track and measure programs and target progress with support from the Director of Community Programs.
• Coordinate with property management and Housing Department staff to review and implement Resident Services Plans and Eviction Prevention Plans for Fenway CDC housing developments.
• Document resident outcomes and stories for grant proposals, reports, e-news and social media.
Qualifications
• B.S or B.A degree in social work, human services counseling or similar field or equivalent experience strongly preferred.
• Background in providing and facilitating social services. Experience in an organization that provides affordable housing 3+ years of case management or program management experience with housing, property management, social services and/or eviction prevention.
• Experience working with low-income families, seniors and non-elderly disabled people.
• Demonstrated strong cultural competence for working in a diverse multi-cultural community.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures
and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
• Enthusiasm for meeting, motivating, and involving people in community activities.
• Excellent verbal and written communication skills and attention to detail.
• Bi- or multi-lingual in English and one of the following languages: Spanish, Portuguese, Haitian Creole, Mandarin, Russian, Amharic and/or Arabic (written and verbal) strongly preferred.
• Demonstrated ability to work independently and as part of a team.
• Strong work ethic, a good sense of humor, and a commitment to social justice.
• Proficiency with Microsoft Office; knowledge of data management software preferred.
Salary and Benefits
Salary range will be commensurate with experience. Fenway CDC has a robust benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, 401k and paid leave.
To Apply:
• Please email resume and thoughtful cover letter to projects@fenwaycdc.org
• Resumes and cover letters will be reviewed and interviews will be scheduled on a rolling basis.
Fenway CDC is an Equal Opportunity Employer and considers qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.
WinnCompanies
Community Coordinator II
Malden, MA, USA Req #9453
Monday, January 31, 2022
The Community Coordinator works as a core part of our property management team to support and enhance the quality of life within one or more communities within a region across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. Works with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Utilizes community assessments and one-on-one coaching to establish community needs. Builds a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities. Primary responsibility is to service coordination at one or more properties. Provide support and assistance to other properties within their region as needed. May also assist with department initiatives.
Responsibilities
Great Benefits: We offer benefits including health & dental plan options, generous time off and paid holidays, 401(k) and education reimbursement opportunities that’s best for you and your family.
A job you can brag about: WinnCompanies is a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.
A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.
A job you can learn from: We reward our team’s passion and hard work with consistent learning and development opportunities.
A team that cares: We value teamwork, innovation and mutual respect.
About Us With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Watch this short video for a sneak peek at what it’s like to work at WinnCompanies.
Posted January 24, 2022
Wingate
Part-Time Resident Services
Reports to: HRI Director of Resident Services
Contact Name Jesse Edsell-Vetter
Contact Email jedsell-vetter @homeownersrehab.org Contact Phone (617) 868-4858 x201
Position: Part-time Resident Services Coordinator. Wingate Management Company provides property management and resident Matheson Apartments in Worcester, MA. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with property owner, Homeowner’s Rehab Inc.
Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Using a case management approach, the Resident Services Coordinator works as part of the Wingate team to support residents at Matheson Apartments, to improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, run key programs with community partners, and assist residents to connect with appropriate community-based programs.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed-income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for low- and moderate-income residents. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. HRI’s Director of Resident Service oversees all resident service activities for buildings owned by HRI.
Requirements
Compensation: Wingate offers competitive salary and excellent benefits Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and your resume to jedsell-vetter@homeownersrehab.org.
Homeowner’s Rehab, Inc.
Community Engagement Coordinator
Job Type: Resident Services
Organization: Homeowner’s Rehab, Inc.
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone (617) 868-4858 x201
Address: 280 Franklin Street Cambridge, MA 02139
About HRI Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. To date, HRI has developed more than 1,500 units of housing, owns more than 1,330 apartments, and 55,000 square feet of commercial space in Cambridge.
About Residents Services Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Using a case management approach to resident engagement, the Resident Services team works closely with property managers and the residents to provide support tailored to individual resident needs.
The Community Engagement Coordinator works as part of the HRI Resident Services team to support HRI’s strategic goals for improving resident well-being: Stable housing, Health and Wellness, Economic Resiliency, and Youth Development. The Community Engagement Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
Necessary Qualifications
Team Engagement and Supervision
Compensation: $48,000-54,000. HRI offers competitive excellent benefits including health/dental insurance and vacation.
Homeowner’s Rehab Inc. is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to jedsell-vetter@homeownersrehab.org.
FIRST HARTFORD REALTY CORPORATION
RESIDENT SUPPORTIVE SERVICE COORDINATOR
Reports to the Property Manager
The primary function of the Resident/Supportive Service Coordinator (RSSC) is to effectively assist residents that have requested support in enhancing the quality of their daily lives. This may mean enabling them to more fully and successfully participate in the social, educational and/or economic mainstream. The position provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life objectives. The RSSC provides services to residents focused on helping them meet their goals for increased self-sufficiency. This position is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.
Specific Responsibilities
In addition to training and recognition programs to help you succeed, we offer competitive Health, Dental, Vision, Life/ Disability Insurance benefits, and a generous 401(k) plan.
Posted October 22, 2021
2Life Communities is Hiring
Position Title: Resident Services Coordinator
Reports To: Director of Resident Services
Campus: Brighton
Compensation: Exempt, $50-$56k annually Full-time, benefits eligible
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in a community, to live a whole life of connection and purpose in a dynamic and supportive environment. Inspired by Jewish values, 2Life welcomes seniors from all backgrounds and enables aging in communities of engagement, connection, and purpose.
Join an organization that truly values its passionate, talented team. We’re committed to supporting your health and well-being and your professional development. We believe by making 2Life a great place to work, you can focus on making 2Life a great place to live for our seniors.
Here at 2Life, we also offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:
ESSENTIAL JOB FUNCTIONS*
OTHER DUTIES AND RESPONSIBILITIES
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
WORKING CONDITIONS/PHYSICAL DEMANDS
We encourage qualified candidates to apply https://workforcenow.adp.com/mascsr/default/mdf/recruitment.
2Life Communities is an Equal Opportunity Employer. We are committed to inclusive excellence and strives to create the finest affordable housing in the world through the collaboration of diverse, talented individuals. We encourage women, people of color, and applicants from the LGBTQIA+ community to apply.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Resident Services Coordinator (Bi-Lingual)
Metro West Collaborative Development (Metro West CD) seeks a full-time Resident Services
Coordinator to lead and develop its in-house Resident Services Program. S/he will work closely with
the Executive Director and other staff to support the residents of our affordable housing
developments.
The Organization
Metro West CD is a non-profit development corporation formed in 1991 to address the shrinking supply of affordable housing in communities west of Boston. Our CDC is involved in many facets of affordable housing: development, management, advocacy, public policy, affirmative marketing, eligibility certification and housing search assistance. Metro West CD has developed 117 units of affordable housing to date (in Watertown, Medway, Newton, and Norwell), has an additional 44 units in construction in Medway, and an additional 83 units in predevelopment in Hudson and Newton.
We are a small, collaborative team that works hard to meet the needs of the communities we serve, yet our organizational culture encourages and values work life balance. For more information on our work, please visit www.metrowestcd.org.
The Position
We are seeking a detail-oriented self-starter to join our small team of affordable housing professionals. The Resident Service Coordinator (RSC) assists residents of Metro West CD’s properties in maintaining successful tenancies by fostering a sense of community through useful and engaging programming and creating and/or referring them to services as appropriate. The Resident Services Coordinator will develop, manage, and offer programs and services that support stable tenancies and serve children, adults and seniors living in Metro West CD properties. In addition to direct teamwork with fellow Metro West CD staff, the RSC will coordinate with property management staff and community partners.
Responsibilities include:
Resident Services Coordination
- Orients new tenants with property management staff
- Facilitates connections in the community and/or referrals as necessary
- Convenes neighborhood community-building activities
- Attends Property Management meetings
- Ensures that there is a current “Resident Resource Directory” for residents in each of our communities
- Creates monthly calendar and property newsletter with input from Property Manager and other staff
- Provides crisis intervention to residents as needed
- Participates in joint annual apartment inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apartment, etc.
Metro West CD Housing Programs
– Assists Housing Programs Manager with housing clinics and administration of and translation services for WATCH CDC / Newton Wellesley Hospital grant
– Assists with Emergency Rental Assistance Programs as needed
– Assists with Affirmative Fair Housing Plan review and lotteries as needed
– Participate in ongoing racial equity trainings with Metro West CD staff
Program Implementation & Evaluation
- Consistently tracks and measures programs and progress
- Coordinates with property management staff to review and implements Resident Services Plans and Eviction Prevention Plans
- Documents resident outcomes and stories for grant proposals, reports, and social media
Our Ideal Candidate
Our ideal candidate will be passionate about affordable housing in smaller and suburban communities and interested in growing with a regional-scale nonprofit. S/he will be a flexible hands-on team player who brings experience working with lower income populations. We seek an enthusiastic and creative problem solver, who demonstrates commitment to our mission and the communities we serve.
Desired Qualifications and Skills:
- Bilingual (Spanish/English) strongly preferred
- Background in providing and facilitating social services.
- Knowledge of affordable housing marketing and fair housing compliance
- Knowledge of mental health, addictions, family issues, youth development, multicultural issues, and elderly service delivery systems.
- Experience developing and implementing service plans
- Experience facilitating group events/activities
- Strong interpersonal skills; experience with diverse populations
- Ability to work independently as well as collaboratively
- Excellent organizational and time management skills
- Effective written and verbal communication skills
- Strong Microsoft Office skills including use of Excel; knowledge of Salesforce a plus
- Ability to work occasional evenings or weekends
- Ability to be regularly on site in Norwell, Medway, Newton, and Watertown
- A strong work ethic, a good sense of humor, and a commitment to social justice
- Bachelor’s Degree preferred in Social Work/Human Services, and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families.
Salary and Benefits
Work Schedule: Monday- Friday office hours (generally 9-5). Occasional evening and weekend hours may be required. This is a full-time position, although we would consider a less-than full time schedule for highly qualified applicants.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences, trainings, and meetings at other properties as required.
Benefits: Metro West CD offers a competitive benefits package that includes health care, dental and vision insurance, 401k, paid sick and vacation time, remote work opportunities, and professional development opportunities. To Apply
Resume and cover letter should be sent to: Caitlin Madden, Executive Director at caitlin@metrowestcd.org.
Applications will be accepted until the position is filled. Metro West CD is an Equal Opportunity and Affirmative Action Employer. We encourage applications from candidates from diverse backgrounds and cultures.
Posted May 2, 2022 POSITION: Resident Services Coordinator
REPORTS TO: Property Manager
PRINCIPLE FUNCTION: Identify, develop, initiate, and coordinate the resources needed by residents to maintain tenancy, encourage independence, and generally enhance the quality of life of residents in the housing community, in collaboration with Cornerstone Corporation policies.
DUTIES AND RESPONSIBILITIES:
1. Develop orientation program for new residents.
2. Develop in-home services program such as chore services, homemaker, and transportation, as indicated by the needs of residents.
3. Provide coordination and support for on-site social programming and health promotion by organizing periodic program sessions and other special events as desired by the resident population.
4. Work with volunteer agencies to recruit volunteers to assist the residents.
5. Conduct needs assessments for residents; refer residents with case management and/or health needs to appropriate programs and services.
6. Work with residents to identify and prioritize their service needs and develop alternative strategies for meeting these needs.
7. Develop an inventory of local health, social service and community resources for use by residents, families and caregivers. Assist them in maximizing these resources.
8. Work with Management staff to assist residents with lease violation issues and maintain
confidential documentation of such issues.
9. Assist residents with filling out forms.
10. Work with Management staff to assist with processing of Reasonable Accommodation requests.
11. Initiate and maintain a close working relationship with local resources; information sharing, mutual consultation, joint planning and adjustments, joint problem solving.
12. Prepare monthly newsletter and other resident correspondence to publicize services/activities.
14. Plan and participate in weekly activities/trips.
15. Locate funding for resident services program.
16. Recruit and supervise adult volunteers.
17. Develop a working relationship with community resources which could enhance the development.
18. Process tenant complaints, issues and concerns. Conduct tenant mediation/conferences.
19. Assist with annual inspection process and follow-up on Resident issues that are identified.
20. Assist with Recertifications as requested by Management.
21. Establish and monitor goals of Resident Services Program. Develop new programs as required
as a result of evaluation of response and effectiveness of services.
22. Attend required training in order to achieve/maintain certification.
23. All other related duties as deemed necessary by the Property Manager.
24. All employees have the responsibility of performing their work in a safe and efficient manner. Employees must be responsible for observing all company safety rules, report unsafe conditions and all incidents to their supervisor.
QUALIFICATIONS:
- BA in human services field.
- Two years experience working with elder/youth populations in resident services, social work or case management.
- Good organizational, communication (both oral and written), and planning skills, creative thinking.
- Personable and able to work with and understand the problems and attitudes of a varied resident population.
- Ability to communicate well with residents.
- Demonstrated knowledge of disability issues, including HUD 504 and ADA compliance.
POSITION CONTENT
This job description is not intended to be and should not be construed as an all inclusive list of the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position, activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
Mae Mattero, Property Manager Sherwood Village, 145 Mill St., Natick, Ma 01760, Phone: 508-651-181, Fax: 508-651-3333, Email: mmattero@cornerstonecorporation.net
Posted April 22, 2022
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking a Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company is an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Riverside Towers is a 200-unit low-income elderly/disabled apartment community in Medford, MA. Duties/Skills include but not limited to: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the community thrive and residents age safely in place.
- Connecting Residents to services is the primary duty of the RSC. This includes intake, education (services available and application procedures) and referrals of residents to service providers in the general community. These services may include, but are not limited to, home health aides, financial assistance, counseling (mental health and substance abuse), job search/training, public benefits and food assistance.
- Working as a member of the property management team the RSC also follows up on referrals from other staff regarding tenant issues and concerns. Staff referrals to the RSC are often focused on lease education, conflict resolution, staff support in difficult situations, safety of residents and emergency support.
- RSC duties involve spending time with residents on a one-on-one basis related to a variety of topics that are specific to an individual resident’s needs. Residents often have limited outside resources to help them understand forms, letter, and outside services. RSC often bridge this gap in service needs.
- Establish on-site wellness programs as outlined in the RSC budget.
- Advocate, organize, problem-solve and obtain results for residents.
- Establish relationships with agencies and service providers in the community who will provide direct services to residents.
- Develop an inventory of local health, social service and community resources for use by residents, resident’s families and caregivers. Assist residents in using these resources.
- Work with property managers and maintenance to assist residents in crisis situations or difficult situations. In addition, serve as a liaison between residents and property management staff.
- Maintain resident confidentiality and comply with code of ethics.
- Produce clearly written files, reports, emails and newsletter as assigned.
Team player with a BS in Social Work or related field and/or 2-3 years experience in social services delivery with senior citizens and nonelderly disabled. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
Posted February 22, 2022
Fenway Community Development Corporation
Senior Resident Services Coordinator – Job Description
Fenway Community Development Corporation (Fenway CDC) seeks a Senior Resident Services Coordinator
(Senior RSC) to lead and develop its in-house Resident Services Program. The Senior RSC will report
to the Director of Community Programs and work closely with the Community Programs Department to
oversee support the residents of 395 units of Fenway CDC’s growing affordable housing portfolio.
Fenway CDC is a non-profit membership organization that develops affordable housing and works to
achieve greater residential stability and diversity in the Fenway neighborhood. We work to keep the
Fenway diverse, sustainable, and open to everyone by creating and protecting housing for low- and
moderate-income households, including families and elders; strengthening residents’ ability to
shape the community’s future through organizing, advocacy, and planning; connecting households with
services and resources that can help them thrive; and promoting the Fenway’s character as a
residential district with a unique mix of businesses, academic, cultural and medical institutions,
and grassroots artistic and cultural activity.
The Senior Resident Services Coordinator will develop, manage and deliver programs and amenities
that support stable tenancies and serve children, adults and seniors living in Fenway CDC
properties. The Senior RSC will seek continuous improvement of services, and will serve as a
conduit for connecting residents to support and programs. This will be a mobile position that will
require regular onsite hours at Fenway CDC’s properties. In addition to direct teamwork with fellow
Fenway CDC staff, the Senior RSC will coordinate with property management staff and community
partners.
Essential Responsibilities:
Resident Services/Individual Assistance
• Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services available.
• Provide information and support in accessing local service resources; build relationships to support their needs and goals.
• Identify, assess, select, and provide supportive linkages with partnership referrals and local service agencies, with support from the Director of Community Programs as appropriate.
• Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
Resident Community Building
• Organize and facilitate Building Captains and Resident Steering Committee meetings; problem solve with residents when appropriate.
• Support resident leadership and empowerment.
• Develop effective communication tools and methods to inform residents of tenant training, education and resources.
• Coordinate with property management; help set a tone of inclusion and non-discrimination in the resident community.
• Recruit residents to attend Fenway CDC sponsored programs and services (workforce development, health and wellness, financial stability, food access, community engagement).
• Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
• Develop partnerships with existing organizations and programs to offer new programs & events when possible.
Program Implementation & Evaluation
• Consistently track and measure programs and target progress with support from the Director of Community Programs.
• Coordinate with property management and Housing Department staff to review and implement Resident Services Plans and Eviction Prevention Plans for Fenway CDC housing developments.
• Document resident outcomes and stories for grant proposals, reports, e-news and social media.
Qualifications
• B.S or B.A degree in social work, human services counseling or similar field or equivalent experience strongly preferred.
• Background in providing and facilitating social services. Experience in an organization that provides affordable housing 3+ years of case management or program management experience with housing, property management, social services and/or eviction prevention.
• Experience working with low-income families, seniors and non-elderly disabled people.
• Demonstrated strong cultural competence for working in a diverse multi-cultural community.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures
and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
• Enthusiasm for meeting, motivating, and involving people in community activities.
• Excellent verbal and written communication skills and attention to detail.
• Bi- or multi-lingual in English and one of the following languages: Spanish, Portuguese, Haitian Creole, Mandarin, Russian, Amharic and/or Arabic (written and verbal) strongly preferred.
• Demonstrated ability to work independently and as part of a team.
• Strong work ethic, a good sense of humor, and a commitment to social justice.
• Proficiency with Microsoft Office; knowledge of data management software preferred.
Salary and Benefits
Salary range will be commensurate with experience. Fenway CDC has a robust benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, 401k and paid leave.
To Apply:
• Please email resume and thoughtful cover letter to projects@fenwaycdc.org
• Resumes and cover letters will be reviewed and interviews will be scheduled on a rolling basis.
Fenway CDC is an Equal Opportunity Employer and considers qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.
WinnCompanies
Community Coordinator II
Malden, MA, USA Req #9453
Monday, January 31, 2022
The Community Coordinator works as a core part of our property management team to support and enhance the quality of life within one or more communities within a region across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. Works with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Utilizes community assessments and one-on-one coaching to establish community needs. Builds a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities. Primary responsibility is to service coordination at one or more properties. Provide support and assistance to other properties within their region as needed. May also assist with department initiatives.
Responsibilities
- Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers.
- Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
- Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
- Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
- Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
- Share resources, best practices, provide guidance and technical support to team and staff within the region through regional staff training and 1:1 consultation.
- Onboard and mentor new community coordinators within the region as assigned by the Regional Manger, Connected Communities.
- Participate in departmental projects, working groups, and committees that directly support and enhance Connected Communities. Support regional and departmental training by assisting in their planning and coordination. Present trainings in partnership with team members.
- Actively participate in professional development opportunities provided by the region, department, and Winn.
- High School diploma or GED required, Bachelor’s degree in Social Work, Business, or Public Policy preferred.
- 3-5 years of related work experience
- Bilingual in Spanish
- Advanced skills with Microsoft applications which, include Outlook, Word, Excel, PowerPoint or Access and other web based applications. Produce complex documents, perform analysis and maintain databases.
- Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
- Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
Great Benefits: We offer benefits including health & dental plan options, generous time off and paid holidays, 401(k) and education reimbursement opportunities that’s best for you and your family.
A job you can brag about: WinnCompanies is a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.
A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.
A job you can learn from: We reward our team’s passion and hard work with consistent learning and development opportunities.
A team that cares: We value teamwork, innovation and mutual respect.
About Us With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Watch this short video for a sneak peek at what it’s like to work at WinnCompanies.
Posted January 24, 2022
Wingate
Part-Time Resident Services
Reports to: HRI Director of Resident Services
Contact Name Jesse Edsell-Vetter
Contact Email jedsell-vetter @homeownersrehab.org Contact Phone (617) 868-4858 x201
Position: Part-time Resident Services Coordinator. Wingate Management Company provides property management and resident Matheson Apartments in Worcester, MA. The Resident Services Coordinator position is housed at Wingate and is supervised through a partnership with property owner, Homeowner’s Rehab Inc.
Wingate Companies is a fast-growing, award-winning national housing development and property management company with 700 team members working in 16 states. We offer opportunities for growth across the country. We are always looking for outstanding team members who work with a passion for excellence, a “can do” results-oriented attitude and a dedication to quality. Our most successful team members are hardworking, responsible, customer-oriented individuals who are committed to improving the communities where they work. Wingate Companies is an Equal Opportunity Employer that values and encourages diversity within the workplace.
Using a case management approach, the Resident Services Coordinator works as part of the Wingate team to support residents at Matheson Apartments, to improved resident well-being in key areas such as health/wellness and housing stability. The Resident Service Coordinator is responsible for building strong relationships with residents, run key programs with community partners, and assist residents to connect with appropriate community-based programs.
Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. With an initial focus on homeownership, HRI has strived to support mixed-income communities, rich in ethnic and racial diversity. Over the past 25 years, HRI has shifted its focus from homeownership to include rental properties as a means to create new opportunities for low- and moderate-income residents. Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. We focus on identifying and addressing residents’ diverse needs and providing appropriate support and information. HRI’s Director of Resident Service oversees all resident service activities for buildings owned by HRI.
- Coordinate resources for residents that address key community needs: housing stability, health/wellness, community cohesion
- Build strong connections with residents throughout assigned properties;
- Establish and maintain relationships with local service providers;
- Coordinate events and programs targeting community needs in conjunction with HRI Resident Service team;
- Carry out on-site programming for the Matheson Apartments community learning center;
- Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
- As needed, provide referrals homelessness prevention resources and health/wellness programs, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
- As needed, provide information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under- employment, health care, and housekeeping
- As needed, assist clients with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
Requirements
- 2+ years in housing, case management, and human services or a degree in social work or public health or a related field required
- Established understanding of state systems (DCF, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
- Experience providing community-based services to individuals with mental health disabilities or substance-use disorder preferred
- Regular early evening hours required
- Spanish required
Compensation: Wingate offers competitive salary and excellent benefits Wingate is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and your resume to jedsell-vetter@homeownersrehab.org.
Homeowner’s Rehab, Inc.
Community Engagement Coordinator
Job Type: Resident Services
Organization: Homeowner’s Rehab, Inc.
Contact Name: Jesse Edsell-Vetter
Contact Email: jedsell-vetter@homeownersrehab.org
Contact Phone (617) 868-4858 x201
Address: 280 Franklin Street Cambridge, MA 02139
About HRI Homeowner’s Rehab, Inc. (HRI) is a private non-profit organization founded in 1972. To date, HRI has developed more than 1,500 units of housing, owns more than 1,330 apartments, and 55,000 square feet of commercial space in Cambridge.
About Residents Services Since 2005 HRI has operated a Resident Services Program tailored to the needs and interests of residents, with the goal to improve residents’ quality of life and access to opportunities. Resident input plays a large role in determining the scope of our programs. Using a case management approach to resident engagement, the Resident Services team works closely with property managers and the residents to provide support tailored to individual resident needs.
The Community Engagement Coordinator works as part of the HRI Resident Services team to support HRI’s strategic goals for improving resident well-being: Stable housing, Health and Wellness, Economic Resiliency, and Youth Development. The Community Engagement Coordinator is responsible for building strong relationships with residents, carrying out key activities and programs at assigned developments, and assisting residents to connect with appropriate community-based programs to improve the quality of their lives.
Essential Functions:
- Coordinate resources for residents that address key community needs: housing stability, health and wellness, economic resiliency, and youth development;
- Build strong connections with residents throughout assigned properties;
- Establish and maintain relationships with local service providers;
- Coordinate events and programs targeting community needs in conjunction with the HRI Dir. of Community Engagement and the HRI Director of Resident Services
- Collect and maintain accurate data and case notes regarding resident contact, needs, services, etc;
- Provide referrals, homelessness prevention resources and health/wellness programs, screening households for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action:
- Provide information and referral services around immediate client concerns and/or barriers to housing, including but not limited to financial instability, un- or under-employment, health care, and housekeeping
- Assist residents with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
- Publish monthly newsletter and coordinate all messaging from HRI to the site and its residents
- Collaborate with all property management site staff to address resident needs
Necessary Qualifications
- Established understanding of state systems (elder services, DMH, etc) and programs for populations including low-income residents, mental health, elder care, etc strongly preferred
- 2-5 years in housing, case management, elder services, human services or a degree in social work, public health, or a related field
- Experience working with elders is required
- Bi-lingual (Amharic, Haitian-Creole, Mandarin) candidate preferred
Team Engagement and Supervision
- Weekly/bi-weekly supervision is provided by HRI’s Director of Resident Services
- Additional field support is provided by HRI’s Director of Resident Engagement
- Monthly team meetings and collaboration with the full resident services team
Compensation: $48,000-54,000. HRI offers competitive excellent benefits including health/dental insurance and vacation.
Homeowner’s Rehab Inc. is an equal opportunity employer committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Application Instructions: Please send a cover letter and a copy of your resume to jedsell-vetter@homeownersrehab.org.
FIRST HARTFORD REALTY CORPORATION
RESIDENT SUPPORTIVE SERVICE COORDINATOR
Reports to the Property Manager
The primary function of the Resident/Supportive Service Coordinator (RSSC) is to effectively assist residents that have requested support in enhancing the quality of their daily lives. This may mean enabling them to more fully and successfully participate in the social, educational and/or economic mainstream. The position provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life objectives. The RSSC provides services to residents focused on helping them meet their goals for increased self-sufficiency. This position is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.
Specific Responsibilities
- Welcome new residents, establish contact with existing residents, and explain the resident services program, its offerings, and the RSSC role in assisting residents who want to access local service resources.
- Help set a tone of inclusion and non-discrimination in the resident community.
- Identify, assess, select, develop and maintain referral relationships with local agencies that effectively assist residents to achieve their opportunities and objectives in life.
- Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
- Refer concerns about lease violations to the Property Manager and work as part of the management team when a resident is identified as being in jeopardy of eviction. Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
- Establish program targets. Consistently track and measure progress. Regularly report program outcomes to internal and external stakeholders. Analyze and use outcomes data as the basis for continuous program improvement.
- Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully. Document these efforts.
- Help to facilitate resident meetings and community-organizing and social activities as desired by residents.
- Support residents to enhance the quality of their lives; encourage and empower them toward self-sufficiency
- When requested, work with property management in mediating conflicts between residents. Document these efforts.
- Effectively communicate with residents by newsletter, flyer, bulletin board etc., making sure that communication is inclusive of language differences and the visually impaired.
- Conduct a comprehensive assessment of service and care coordination needs for new supportive service households.
- Implement an Individual Service Plan (ISP) with each Supportive Service Plan (SSP) household prior to move-in.
- Execute Contract of Family Participation (Exhibit 2) with each household.
- Provide orientation and assistance for new SSP participants, including assistance with moving into the unit and orienting to and the neighborhood.
- Conduct move-in visits with all new households.
- Education SSP residents to the terms of the three-part agreement, support lease compliance and monitor compliance of SSP households with their ISPs.
- Identify, assess, select, develop and maintain relevant referral partnership relationships with local service resource agencies and educational and training organizations.
- Refer, monitor and support SSP residents in connecting with local service providers to meet their ISP goals.
- Regularly conduct outreach to all applicable community agencies, collaborating to service residents.
- Work with SSP households that fall out of compliance to re-engage them quickly to prevent termination of assistance
- Convene quarterly meetings with property manager to share information as permitted by law1, to set goals, evaluate the effectiveness of the programs, identifying additional supports needed for SSP households and areas of concern. The quarterly meetings will include, as needed, staff from DHCD and its administering agency, HAP.
- Complete other housing and resident related assignments as directed by the supervisor.
In addition to training and recognition programs to help you succeed, we offer competitive Health, Dental, Vision, Life/ Disability Insurance benefits, and a generous 401(k) plan.
Posted October 22, 2021
2Life Communities is Hiring
Position Title: Resident Services Coordinator
Reports To: Director of Resident Services
Campus: Brighton
Compensation: Exempt, $50-$56k annually Full-time, benefits eligible
2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in a community, to live a whole life of connection and purpose in a dynamic and supportive environment. Inspired by Jewish values, 2Life welcomes seniors from all backgrounds and enables aging in communities of engagement, connection, and purpose.
Join an organization that truly values its passionate, talented team. We’re committed to supporting your health and well-being and your professional development. We believe by making 2Life a great place to work, you can focus on making 2Life a great place to live for our seniors.
Here at 2Life, we also offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:
- Robust medical and dental plan
- Vision
- Employer-paid life and AD&D, STD, and LTD insurance
- 401(k) plan
- Paid vacation
- Paid holidays
- 2 floating holidays
- And more!
ESSENTIAL JOB FUNCTIONS*
- Works in conjunction with Resident Services Director and Resident Services Team to identify and meet residents’ needs:
- Conduct periodic (initial, quarterly, annual) assessments of residents’ social, psychological, cognitive and physical status and develop a plan to address needs.
- Participate in Housing and Health Care Integration Initiatives.
- Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
- Respond to resident emergency calls with other staff (during scheduled work hours).
- Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community.
- Advocate on behalf of residents for adequate, timely, and cost effective provision of services; meet with service providers as needed.
- Work with residents to resolve conflicts and engage supportive services as needed.
- Maintain communication with Resident Services Director, Resident Services Team and Site Staff to ensure understanding and consistency in staff-resident relationships.
- Act as a liaison between community agencies, service providers, and residents.
- Pursue avenues for additional services through private, local, state, and federal sources.
- Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers and families; provide information to Resident Services Director as needed for HUD and other reporting, and update 2Life Communities database regularly.
- Coordinate care across medical providers for residents who request that support, and participate in discharge planning with residents, families and hospital or rehab team to ensure a safe transition back to home with necessary services in place.
- Assist residents in building informal and formal support networks among themselves and with community organizations.
- Collaborates with 2Life Communities Fitness/Wellness Director on falls prevention and similar initiatives.
OTHER DUTIES AND RESPONSIBILITIES
- Work in conjunction with Resident Services Director and Resident Services Team on 2Life Communities initiatives, including but not limited to care coordination, housing and health care integration, logic models, and database implementation.
- Assist and support Group Services Coordinator with resident programs as needed.
- Support staff and/or residents at other 2Life Communities locations with issues requiring clinical expertise on an as needed basis.
- Other duties as assigned by the Director of Resident Services.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Bilingual in English and Russian required
- Masters or Baccalaureate Degree, with concentration in Social Work, Gerontology, or other related fields. MSW/LCSW preferred.
- Resident Services Coordinator Certification or willingness to attain this within the first year of employment.
- Excellent problem solving skills.
- Excellent verbal and written communication skills.
- Expertise in working with older adults, understanding of healthy aging process and dementia. Experience working with older adults in senior living or human services organization preferred.
- Must enjoy working with older adults, and demonstrate an understanding of and interest in working with multi-cultural groups.
- High level of computer literacy, including Microsoft Office products, database software, interface with visual and audio equipment and internet.
- Collaborative work style; ability to work independently and as part of a team.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Normal office environment.
We encourage qualified candidates to apply https://workforcenow.adp.com/mascsr/default/mdf/recruitment.
2Life Communities is an Equal Opportunity Employer. We are committed to inclusive excellence and strives to create the finest affordable housing in the world through the collaboration of diverse, talented individuals. We encourage women, people of color, and applicants from the LGBTQIA+ community to apply.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Donna Coyle
Email: dcoyle@oconnells.com
Email: dcoyle@oconnells.com
Please check back here for positions!
Thank you