Positions
Posted September 23, 2021
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Riverside Village Apartments is a 300+ unit family apartment community located in Leominster, MA . Duties/Skills include: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the resident community thrive.
Team player with a BS in Social Work or related field or two to three years experience in social service delivery required. Prior experience working with families required. Bilingual in Spanish a plus, but not required. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
Posted October 15, 2021
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Symphony Plaza is a low-income elderly/disabled apartment community in heart of downtown Boston. The community has received numerous industry awards including the Communities of Quality. Duties/Skills include: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the resident community thrive.
Team player with a BS in Social Work / related field or 2-3 years experience with senior citizens & people with disabilities required. Bilingual in Russian a plus, but not required. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144 www.schochet.com
Posted September 20, 2021 Fenway Community Development Corporation
Senior Resident Services Coordinator
Fenway Community Development Corporation (Fenway CDC) seeks a Senior Resident Services Coordinator
(Senior RSC) to lead and develop its in-house Resident Services Program. The Senior RSC will report to the Director of Community Programs and work closely with the Community Programs Department to oversee support the residents of 395 units of Fenway CDC’s growing affordable housing portfolio.
Fenway CDC is a non-profit membership organization that develops affordable housing and works to achieve greater residential stability and diversity in the Fenway neighborhood. We work to keep the Fenway diverse, sustainable, and open to everyone by creating and protecting housing for low- and moderate-income households, including families and elders; strengthening residents’ ability to shape the community’s future through organizing, advocacy, and planning; connecting households with services and resources that can help them thrive; and promoting the Fenway’s character as a residential district with a unique mix of businesses, academic, cultural and medical institutions, and grassroots artistic and cultural activity.
The Senior Resident Services Coordinator will develop, manage and deliver programs and amenities that support stable tenancies and serve children, adults and seniors living in Fenway CDC properties. The Senior RSC will seek continuous improvement of services, and will serve as a conduit for connecting residents to support and programs. This will be a mobile position that will require regular onsite hours at Fenway CDC’s properties. In addition to direct teamwork with fellow Fenway CDC staff, the Senior RSC will coordinate with property management staff and community partners.
Essential Responsibilities:
Resident Services/Individual Assistance
• Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services available.
• Provide information and support in accessing local service resources; build relationships to support their needs and goals.
• Identify, assess, select, and provide supportive linkages with partnership referrals and local service agencies, with support from the Director of Community Programs as appropriate.
• Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
Resident Community Building
• Organize and facilitate Building Captains and Resident Steering Committee meetings; problem solve with residents when appropriate.
• Support resident leadership and empowerment.
• Develop effective communication tools and methods to inform residents of tenant training, education and resources.
• Coordinate with property management; help set a tone of inclusion and non-discrimination in the resident community.
• Recruit residents to attend Fenway CDC sponsored programs and services (workforce development, health and wellness, financial stability, food access, community engagement).
• Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
• Develop partnerships with existing organizations and programs to offer new programs & events when possible.
Program Implementation & Evaluation
• Consistently track and measure programs and target progress with support from the Director of Community Programs.
• Coordinate with property management and Housing Department staff to review and implement Resident Services Plans and Eviction Prevention Plans for Fenway CDC housing developments.
• Document resident outcomes and stories for grant proposals, reports, e-news and social media.
Qualifications
• B.S or B.A degree in social work, human services counseling or similar field or equivalent experience strongly preferred.
• Background in providing and facilitating social services. Experience in an organization that provides affordable housing 3+ years of case management or program management experience with housing, property management, social services and/or eviction prevention.
• Experience working with low-income families, seniors and non-elderly disabled people.
• Demonstrated strong cultural competence for working in a diverse multi-cultural community.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
• Enthusiasm for meeting, motivating, and involving people in community activities.
• Excellent verbal and written communication skills and attention to detail.
• Bi- or multi-lingual in English and one of the following languages: Spanish, Portuguese, Haitian Creole, Mandarin, Russian, Amharic and/or Arabic (written and verbal) strongly preferred.
• Demonstrated ability to work independently and as part of a team.
• Strong work ethic, a good sense of humor, and a commitment to social justice.
• Proficiency with Microsoft Office; knowledge of data management software preferred.
Salary and Benefits
Salary range will be commensurate with experience. Fenway CDC has a robust benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, 401k and paid leave.
To Apply:
• Please email resume and thoughtful cover letter to projects@fenwaycdc.org
• Resumes and cover letters will be reviewed and interviews will be scheduled on a rolling basis.
Fenway CDC is an Equal Opportunity Employer and considers qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.
Posted September 17, 2021 Just A Start
Cambridge, MA
Resident Service Coordinator
Just A Start is a community development corporation dedicated to promoting equity by creating access to stable housing and building pathways to economic opportunity. We build and preserve affordable housing, offer education and workforce training, and provide housing resources and services to low-to moderate-income people in Cambridge and nearby communities.
Reporting to the Director of Housing Services, the Resident Services Coordinator is responsible managing services for residents living in Just A Start’s affordable housing community with the goal of enhancing the capacity of the residents to retain stable housing and thrive. As the main point of contact for residents, the Resident Services Coordinator connects residents with on-site activities, Just A Start services, and other local resources, in addition to addressing issues affecting residents’ finances, tenancy, and general well-being.
Just A Start is moving from mainly remote work to a more permanent hybrid model and expects full-time employees to spend 3 days/week in the office.
MAIN RESPONSIBILITIES:
• Building Relationships: Meet individually with residents to make assessments and appropriate referrals for services, including accessing federal and state public benefits, financial coaching, and other issues that impact the resident’s quality of life.
• Service Connection and Coordinator: Build and maintain working relationships with an integrated network of proven supportive service providers, including Just A Start programs and those offering workforce, employment, housing readiness, youth education, individual/family stabilization, and technology services
• Property Management Collaboration: Work with property management to ensure timely re-certifications, rent payment, intervening to address issues through budgeting help and counseling with individual residents.
REQUIREMENTS:
• BA/BS degree and a minimum of three years relevant work experience with low income populations, preferred. Equivalent work or lived experience considered.
• Ability to de-escalate conflict.
• Entrepreneurial and creative with an interest in developing and growing programs to improve the quality of life for residents.
• Effective communicator who is able to engage a wide range of stakeholders in multiple ways.
• Ability to work with a diverse group and establish strong professional relationships.
• Ability to work in a strengths-based, empowerment model.
• Proficient in MS Office Suite.
• Ability to learn and use Salesforce.
• Bi-lingual in Spanish, Bengali, Amharic, Chinese, or Hindi, preferred.
Starting salary $55,000 – 60,000 annual. In addition to a competitive salary, Just A Start offers excellent benefits, including medical, dental, PTO, VTO, 13 paid holidays and 401k with 3% employer contribution. Please submit a cover letter along with your resume.
Visit: hhtps://just-a-start_hiringthing.com
Just A Start is an Equal Opportunity Employer. Our staff represents a wide range of ages, races, interests, and backgrounds coming together in pursuit of common goals. We value diversity and work together to create an inclusive culture where people from all backgrounds can thrive and belong. Applications from women and people of color are strongly encouraged. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, genetics or any other characteristic protected by law.
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Riverside Village Apartments is a 300+ unit family apartment community located in Leominster, MA . Duties/Skills include: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the resident community thrive.
- Connecting Residents to services is the primary duty of the RSC. This includes intake, education (services available and application procedures) and referrals of residents to service providers in the general community. These services may include, but are not limited to, homemaker services, financial assistance, counseling (mental health and substance abuse), job search/training, general education and food assistance.
- Working as a member of the property management team the RSC also follows up on referrals from other staff regarding tenant issues and concerns. Staff referrals to the RSC are often focused on lease education, conflict resolution, staff support in difficult situations, safety of residents and emergency support.
- Initiate and maintain relationships with community partners who will provide health and wellness programs to the property.
- Coordinate on-site programs and resident events as outlined in the RSC budget.
- Learn to work within budget and create budget with Property Manager.
- Organize resident functions throughout the year.
- Order supplies for resident functions.
- Advocate, organize, problem-solve and obtain results for residents.
- Develop an inventory of local health, social service and community resources for use by residents, resident’s families and caregivers. Assist residents in using these resources.
- Maintain resident confidentiality and comply with code of ethics.
- Produce clearly written files, reports, emails and newsletter as assigned.
Team player with a BS in Social Work or related field or two to three years experience in social service delivery required. Prior experience working with families required. Bilingual in Spanish a plus, but not required. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144
www.schochet.com
Posted October 15, 2021
The Schochet Companies are Hiring!
The Schochet Companies is a full-service real estate development and management company seeking Resident Service Coordinator to perform a variety of functions within the Property Management Team. The Schochet Company has an AMO designation (Accredited Management Organization) awarded by the Institute of Real Estate Management. Come join a winning team!
Symphony Plaza is a low-income elderly/disabled apartment community in heart of downtown Boston. The community has received numerous industry awards including the Communities of Quality. Duties/Skills include: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the resident community thrive.
- Connecting Residents to services is the primary duty of the RSC. This includes intake, education (services available and application procedures) and referrals of residents to service providers in the general community. These services may include, but are not limited to, home health aides, financial assistance, counseling (mental health and substance abuse), job search/training, general education and food assistance.
- Working as a member of the property management team the RSC also follows up on referrals from other staff regarding tenant issues and concerns. Staff referrals to the RSC are often focused on lease education, conflict resolution, staff support in difficult situations, safety of residents and emergency support.
- RSC duties involve spending time with residents on a one-on-one basis related to a variety of topics that are specific to an individual resident’s needs. Residents often have limited outside resources to help them understand forms, letter, and outside services. RSC often bridge this gap in service needs.
- Establish on-site wellness programs as outlined in the RSC budget.
- Advocate, organize, problem-solve and obtain results for residents.
- Establish relationships with agencies and service providers in the community who will provide direct services to residents.
- Develop an inventory of local health, social service and community resources for use by residents, resident’s families and caregivers. Assist residents in using these resources.
- Work with property managers and maintenance to assist residents in crisis situations or difficult situations. In addition, serve as a liaison between residents and property management staff.
- Maintain resident confidentiality and comply with code of ethics.
- Produce clearly written files, reports, emails and newsletter as assigned.
Team player with a BS in Social Work / related field or 2-3 years experience with senior citizens & people with disabilities required. Bilingual in Russian a plus, but not required. Must have valid driver’s license to travel for meetings and conferences when needed.
Competitive salary & excellent benefits! Interested and qualified candidates please submit resume to: jobs@schochet.com or fax 617-830-0373. Pre-employment background check & drug test required. EOE
For more information please call Robin @ 617-398-5144 www.schochet.com
Posted September 20, 2021 Fenway Community Development Corporation
Senior Resident Services Coordinator
Fenway Community Development Corporation (Fenway CDC) seeks a Senior Resident Services Coordinator
(Senior RSC) to lead and develop its in-house Resident Services Program. The Senior RSC will report to the Director of Community Programs and work closely with the Community Programs Department to oversee support the residents of 395 units of Fenway CDC’s growing affordable housing portfolio.
Fenway CDC is a non-profit membership organization that develops affordable housing and works to achieve greater residential stability and diversity in the Fenway neighborhood. We work to keep the Fenway diverse, sustainable, and open to everyone by creating and protecting housing for low- and moderate-income households, including families and elders; strengthening residents’ ability to shape the community’s future through organizing, advocacy, and planning; connecting households with services and resources that can help them thrive; and promoting the Fenway’s character as a residential district with a unique mix of businesses, academic, cultural and medical institutions, and grassroots artistic and cultural activity.
The Senior Resident Services Coordinator will develop, manage and deliver programs and amenities that support stable tenancies and serve children, adults and seniors living in Fenway CDC properties. The Senior RSC will seek continuous improvement of services, and will serve as a conduit for connecting residents to support and programs. This will be a mobile position that will require regular onsite hours at Fenway CDC’s properties. In addition to direct teamwork with fellow Fenway CDC staff, the Senior RSC will coordinate with property management staff and community partners.
Essential Responsibilities:
Resident Services/Individual Assistance
• Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services available.
• Provide information and support in accessing local service resources; build relationships to support their needs and goals.
• Identify, assess, select, and provide supportive linkages with partnership referrals and local service agencies, with support from the Director of Community Programs as appropriate.
• Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
Resident Community Building
• Organize and facilitate Building Captains and Resident Steering Committee meetings; problem solve with residents when appropriate.
• Support resident leadership and empowerment.
• Develop effective communication tools and methods to inform residents of tenant training, education and resources.
• Coordinate with property management; help set a tone of inclusion and non-discrimination in the resident community.
• Recruit residents to attend Fenway CDC sponsored programs and services (workforce development, health and wellness, financial stability, food access, community engagement).
• Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
• Develop partnerships with existing organizations and programs to offer new programs & events when possible.
Program Implementation & Evaluation
• Consistently track and measure programs and target progress with support from the Director of Community Programs.
• Coordinate with property management and Housing Department staff to review and implement Resident Services Plans and Eviction Prevention Plans for Fenway CDC housing developments.
• Document resident outcomes and stories for grant proposals, reports, e-news and social media.
Qualifications
• B.S or B.A degree in social work, human services counseling or similar field or equivalent experience strongly preferred.
• Background in providing and facilitating social services. Experience in an organization that provides affordable housing 3+ years of case management or program management experience with housing, property management, social services and/or eviction prevention.
• Experience working with low-income families, seniors and non-elderly disabled people.
• Demonstrated strong cultural competence for working in a diverse multi-cultural community.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
• Enthusiasm for meeting, motivating, and involving people in community activities.
• Excellent verbal and written communication skills and attention to detail.
• Bi- or multi-lingual in English and one of the following languages: Spanish, Portuguese, Haitian Creole, Mandarin, Russian, Amharic and/or Arabic (written and verbal) strongly preferred.
• Demonstrated ability to work independently and as part of a team.
• Strong work ethic, a good sense of humor, and a commitment to social justice.
• Proficiency with Microsoft Office; knowledge of data management software preferred.
Salary and Benefits
Salary range will be commensurate with experience. Fenway CDC has a robust benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, 401k and paid leave.
To Apply:
• Please email resume and thoughtful cover letter to projects@fenwaycdc.org
• Resumes and cover letters will be reviewed and interviews will be scheduled on a rolling basis.
Fenway CDC is an Equal Opportunity Employer and considers qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.
Posted September 17, 2021 Just A Start
Cambridge, MA
Resident Service Coordinator
Just A Start is a community development corporation dedicated to promoting equity by creating access to stable housing and building pathways to economic opportunity. We build and preserve affordable housing, offer education and workforce training, and provide housing resources and services to low-to moderate-income people in Cambridge and nearby communities.
Reporting to the Director of Housing Services, the Resident Services Coordinator is responsible managing services for residents living in Just A Start’s affordable housing community with the goal of enhancing the capacity of the residents to retain stable housing and thrive. As the main point of contact for residents, the Resident Services Coordinator connects residents with on-site activities, Just A Start services, and other local resources, in addition to addressing issues affecting residents’ finances, tenancy, and general well-being.
Just A Start is moving from mainly remote work to a more permanent hybrid model and expects full-time employees to spend 3 days/week in the office.
MAIN RESPONSIBILITIES:
• Building Relationships: Meet individually with residents to make assessments and appropriate referrals for services, including accessing federal and state public benefits, financial coaching, and other issues that impact the resident’s quality of life.
• Service Connection and Coordinator: Build and maintain working relationships with an integrated network of proven supportive service providers, including Just A Start programs and those offering workforce, employment, housing readiness, youth education, individual/family stabilization, and technology services
• Property Management Collaboration: Work with property management to ensure timely re-certifications, rent payment, intervening to address issues through budgeting help and counseling with individual residents.
REQUIREMENTS:
• BA/BS degree and a minimum of three years relevant work experience with low income populations, preferred. Equivalent work or lived experience considered.
• Ability to de-escalate conflict.
• Entrepreneurial and creative with an interest in developing and growing programs to improve the quality of life for residents.
• Effective communicator who is able to engage a wide range of stakeholders in multiple ways.
• Ability to work with a diverse group and establish strong professional relationships.
• Ability to work in a strengths-based, empowerment model.
• Proficient in MS Office Suite.
• Ability to learn and use Salesforce.
• Bi-lingual in Spanish, Bengali, Amharic, Chinese, or Hindi, preferred.
Starting salary $55,000 – 60,000 annual. In addition to a competitive salary, Just A Start offers excellent benefits, including medical, dental, PTO, VTO, 13 paid holidays and 401k with 3% employer contribution. Please submit a cover letter along with your resume.
Visit: hhtps://just-a-start_hiringthing.com
Just A Start is an Equal Opportunity Employer. Our staff represents a wide range of ages, races, interests, and backgrounds coming together in pursuit of common goals. We value diversity and work together to create an inclusive culture where people from all backgrounds can thrive and belong. Applications from women and people of color are strongly encouraged. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, genetics or any other characteristic protected by law.
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Posted 10-3-2020
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
Resident Services Coordinator at Opportunity Communities. For more information, please find the job description here: https://www.oppcommunities.org/open-positions
RESIDENT SERVICE COORDINATOR
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
Mixed Community – Multi-Family and Elderly/Disabled
The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.
Click to Read More
Position Summary:
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
- EDUCATOR – The RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.
- COMMUNITY BUILDER – The RSC recognizes the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being. The RSC helps build a sense of community among all residents living in the community.
- LIAISON – The RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.
- SERVICE FACILITATOR – The RSC establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies.
- Program Development/Coordination
- Resident Compliance Issues
- Resident Referrals and Direct Assistance
- Assists in developing the Beacon Wellness Program at the property focusing on elderly/disabled residents. Coordinates Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health support, Meals Program, Home Healthcare, Cultural Arts programming, computer learning, socialization and other programming specific to the residential community.
- Assists in developing programming the addresses self-sufficiency issues such as Money Management, Parenting Skills/Support, Job Readiness and Youth Enrichment/After-School programming.
- Reports on programming in Yardi and other database formats.
- Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate.
- Acts as liaison with onsite clinic nurse (if applicable), local care providers and hospitals to ensure successful discharge from care facilities and return transition of residents to their apartments.
- Works cooperatively with residents and their families when planning for relocation to a nursing home or other long-term care facility if required.
- Documents all interactions regarding provision of assistance to residents in Yardi on a weekly basis.
- Provides crisis intervention to residents and responds to security incident reports.
- Addresses business critical functions impacting property’s net operating income (NOI) working directly with Property Manager to address and resolve lease compliance issues such as late rent, housekeeping, security, illegal activity, and unauthorized occupants.
- Resolves conflict and complex issues among residents, family members and neighbors.
- Processes Reasonable Accommodation requests for residents with disabilities.
- Participates in joint annual apartment inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apt. etc.
- Builds a sense of community by providing programs that engage residents and promote socialization.
- Fosters a positive, active and collaborative relationship with residents, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities and representatives of the greater community.
- Ensures that there is a current “Resident Resource Directory” for residents to access.
- Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
- Assists Property Manager with preparation of Quality Assurance (QA) Review as required by HUD.
- Meets with the Resident Block/Building/Floor Captains, Neighborhood Watch representatives’ and/or community police liaison on monthly basis to review site issues and review reports about any concerning activity on the property.
- Collaborates with Resident /Tenant Council organizations to increase community participation, welcoming new residents to the property.
- Attends Property Management/RSC meetings and/or staff meetings as required.
- Enforces and adheres to company policies, rules and regulations.
- Preserves and respects resident and applicant confidentiality.
- Develops and coordinates monthly resident programs- in collaboration with other staff and volunteers as necessary.
- Ensures that Service Agreements and Certificates of Insurance (COI’s) are in place for provision of services and programming by outside providers and vendors.
- Collaborates with Connected Living-computer access program for seniors (i.e. monthly calls, integrating Connected Living with all wellness activities, monthly calendar, and surveys)
- Creates monthly calendar and property newsletter with input from PM and other staff as required.
- Provides documentation that demonstrates participation levels in all programs and activities.
- Evaluates program impact through use of pre- and post- surveys, testing and other methods as may be useful to the evaluation process.
Supervision Received: Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).
Supervision Exercised: Supervises Assistant Resident Service Coordinator, if applicable. May supervise volunteers or interns.
Essential Functions of the Position: Any one position may not include all duties listed herein. Conversely, additional duties may be required that are specific to the individual site.
Education, Training and Experience:
Bachelor’s Degree in Social Work/Human Services, Psychology, Gerontology, Developmental Disabilities or related field and/or 3-5 years’ equivalent work experience assisting residents to address mental health issues, visual impairments and/or other disabilities in a Senior Housing/Multi-Family housing environment, or a private, non-profit social service organization. Experience working with the elderly and/or disabled service delivery system. Incumbent should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Qualifications and Skills:
- Superior interpersonal skills
- Documentation and report writing experience
- Effective written and verbal communication skills
- Superior organizational ability
- Ability to work independently
- Crisis intervention skills
- Mediation/Conflict resolution skills
Knowledge and Abilities:
Incumbent should have related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare service delivery system. Adequate knowledge of mental health issues, developmental disabilities, addictions, family issues, multicultural issues. Incumbent should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees. The ability to work patiently in an environment which can be challenging is crucial.
The ability to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Physical Capabilities: Ability to walk a ¼ mile without resting and ability to climb stairs.
Transportation: Must have a valid driver’s license and reliable vehicle to attend conferences,
trainings and meetings at other properties as required.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Donna Coyle
Email: dcoyle@oconnells.com
Email: dcoyle@oconnells.com
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